I started working in the Business Process Outsourcing Industry since 2009. I started as a Frontline Support Agent and worked my way up. I have handled multiple channels and LOB (Email, Chat and Voice) supporting international clients with a global-based market. As part of the support team, I am also exposed to several trainings and certifications like Coach for Excellence and Lean Six Sigma (Yellow Belt) that I have leveraged with what I do. I am open for feedback, objective learner and a servant leader.
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Director Of OperationsConcentrixMakati, Ncr, Ph
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Operations Manager TraineeConcentrix May 2024 - PresentBonifacio Global City
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Sr Team LeaderConcentrix May 2023 - May 2024Bonifacio Global City
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Team Leader - OperationsConcentrix Jun 2022 - May 2023Ayala North Exchange
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Operations Team LeaderTelus International Philippines Jul 2016 - Dec 2021 -
Content SpecialistTelus International Philippines Sep 2014 - Jul 2016Taguig, National Capital Region, Philippines
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Customer Service AdvocateTelus International Philippines Apr 2011 - Sep 2014Taguig, National Capital Region, Philippines
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Billing SpecialistTelus International Philippines Oct 2009 - Apr 2011Taguig, National Capital Region, Philippines
Red L. Education Details
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Business Administration And Management, General -
Mass Communication/Media Studies -
Zamboanga City State Polytechnic CollegeElectronics Technology
Frequently Asked Questions about Red L.
What company does Red L. work for?
Red L. works for Concentrix
What is Red L.'s role at the current company?
Red L.'s current role is Director of Operations.
What schools did Red L. attend?
Red L. attended Asia Pacific College, Western Mindanao State University, Zamboanga City State Polytechnic College.
Who are Red L.'s colleagues?
Red L.'s colleagues are Yashita Sanwarey, Sadullah Vatansever, Passang Bhuti, Sakshi Sahay, Bui Thi Thanh Tra, Sharyce Chavarría, Bunty Dubey.
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