Reda Alsaud Email and Phone Number

-greeting the guest with a warm smile-answering the internal and external calls with a professional maner as per the hotel standard-checking the guest in and out -replying the guest questions and inquires-providing the guest with information about the hotel -wake up call service-Istarted with radisson blu as one touch service agent it means customer service for all the hotel departments and the guest-up selling and suggestive selling whatever for the rooms or the food and beverage-assisting the disabiled acts-handle the guest complaint as per its size-in addition to many other duties

- Answers incoming calls. Places outgoing calls. - Directs call to guest rooms, staff, or departments through the switchboard or PBX system. - Receives guest messages and deliver the same to the guest. - Logs all wake-up call requests and performs wake-up call services. - Provides information about hotel services to guests. - Understand the telephone operator board or PBX switchboard operations. - Knows what action to take when an emergency call is required. - Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed. - Assists in reporting telephone equipment or service complaints and problems. - Trains or assists wit training new telephone operators in performance of job duties. - To be fully aware of and adhere of health and safety, fire and bomb threat procedures. - Keep records of calls placed and received by all departments and recording the call charges. - Update directory information on the front office.

-Food& beverage department and participating in conferences and meetings.-Serving guests with the different methods of service -Communication with guests, staff and management-Participating in the outside parties (Embassies, clubs …etc.)