Reda Babi Email & Phone Number

• Opening/closing the stores , Occasionally having to open and work in multiple stores a day. responsible for being in charge of completing relevant paperwork (Rota/payroll) on certain timeline. • Running Store by leading by example and Conducting regular up skilling sessions with all my team to help develop them onto there next role.• Carrying out all sales transactions correctly and efficiently. Solving customer’s request and issues in line with company policy. Assisting staff with till issues and assisting staff to resolve customer issue with politeness and efficiently .. • Supporting Regional Manager and Store Manager in supporting and running stores to make sure team of up to 15 are running smoothly• Consistently achieving monthly and quarterly targets and achieving store of the year , by making sure team are aware of numbers and KPI daily • Greeting/acknowledging customers and engaging with them in order to fully understand their needs , WELCOME , APRROACH AND ENGAGE , LISTEN TO SELL THE BENEFITS , CLOSE . Words are 7% tone is 38% and body language 55%.• Excellent knowledge of the full range of products and offers and promotions• Ensuring customer experience is at the centre of the business and maintaining high percentage in returning customers.•Daily visit with CEO / Head of Retail / Heads of departments•Involvement within project work with Head office to help change the shape of the business• Assisting in opening new stores and assisting new starters