Reda Bahmani Email & Phone Number

Cork, County Cork, Ireland

Cork, Ireland

• Providing support for RapidResponse, a cloud-based platform to manage supply chains and business planning• Testing systems both developed in-house and hosted in the cloud• Providing support to the infrastructure platform and private cloud• documenting internal processes and procedures and keeping them current• Support ongoing operations, including activities such as applications diagnosis, log analysis, performance investigation and customers’ request enactment

Cork, Ireland

• The Primary Coach of the Global Services Associates Graduate Program (the program hires candidates locally and trains them centrally. It combines classroom and on-the-job training over a two-year period).• The escalation point for all aspects in the day to day management of the technical support department, monitoring and managing the work flow, reviewing and following up problematic service requests. • Mentoring, training and coaching new hires to EMC work… Show more • The Primary Coach of the Global Services Associates Graduate Program (the program hires candidates locally and trains them centrally. It combines classroom and on-the-job training over a two-year period).• The escalation point for all aspects in the day to day management of the technical support department, monitoring and managing the work flow, reviewing and following up problematic service requests. • Mentoring, training and coaching new hires to EMC work practices, procedures and tools. This includes providing performance assessments and feedback on the technical progress of each Technical Support Engineer to their respective managers. • Improved the collaboration between the multi-language technical support and the remote support teams globally while coordinating with the field support teams.• Reduced by half the amounts of escalations from technical support to the software developer teams by introducing improvements to the technical skills and confidence of level 1 support.• Developing instructional technology solutions and related training materials. Performing presentations and brown bag sessions. Show less

Cork, Ireland

• Innovated and developed a turn over process between different global support centers to ensure a smooth hand over of code red cases and continuous 24/7 customer supportand implemented a collaboration policy between different departments• Accepting escalation requests from other technical support teams as the subject matter expert. • Working closely with engineering and cross functional teams to resolve customer issues and develop hot fixes. • Following up on known… Show more • Innovated and developed a turn over process between different global support centers to ensure a smooth hand over of code red cases and continuous 24/7 customer supportand implemented a collaboration policy between different departments• Accepting escalation requests from other technical support teams as the subject matter expert. • Working closely with engineering and cross functional teams to resolve customer issues and develop hot fixes. • Following up on known issues and software bugs with developers by recreating impacting issues in a lab environment and testing the solution before implementation Show less

Clonakilty, Cork Ireland

• Troubleshooting and solving Telecommunication software/hardware issues submitted through the company’s support system. Escalating any tickets with outside influences to the respective service provider.• Hardware assembly and Q&A testing of conferencing systems and approving of software before production implementation to ensure the smooth operation and full functionality of all company equipment and services. • Training customer service agents and sales representatives including… Show more • Troubleshooting and solving Telecommunication software/hardware issues submitted through the company’s support system. Escalating any tickets with outside influences to the respective service provider.• Hardware assembly and Q&A testing of conferencing systems and approving of software before production implementation to ensure the smooth operation and full functionality of all company equipment and services. • Training customer service agents and sales representatives including performing product demonstrations to external clients visiting the company.• Created escalation process for 1st, 2nd and 3rd level support.• Introduced troubleshooting guides for procedures and organized a share point for all production documentation and process.• Managing, monitoring and forecasting the capacity and bandwidth of the Telecommunications infrastructure. This entailed joining weekly meetings and liaising with our Telco carriers to discuss PRI related issues and ordering additional PRI’s to plan and support future business growth. Show less

Cork, Ireland

In charge of employee induction programIntroducing new hires to the company’s philosophy and work practices Demonstrating product assembly to visiting clientsProviding a health and safety training in a manufacturing environmentTraining and Evaluating employees Creating training MaterialsSetting up and validating working processesParticipating in Recruiting, mentoring and training new hires

Hollyhill Industrial Estate, Cork, Republic Of Ireland

Troubleshooting, problem solving and documentation of the following products:• Video Editing Software• Network Applications • Protection Plan promotion (Selling and advertising)• Translation of web sites• Support Clients in English and French

Bachelor Diploma, Business And Management

English, Mathematics, Business Management, Finance, Marketing, Computer science, Commerce Law Economy

Fetac Level 6, Train The Trainer+Software Developer Certification (Vb.Net, Java)

Activities and Societies: Microsoft Professional Certification in Visual Basic .Net SunCertification in Java. City & Guilds.

Associate - Information Storage And Management Version 3.0 (Deca-Ism), Information Storage And Management Version 3.0, Emc Proven Profesional

Information Storage and Management (ISM) is a unique course that provides a comprehensive understanding of the various storage.

Certificate, Vnx File Storage Deployment And Management, Storage Engineer

VNX File Storage Deployment and Management