Monitor the performance and capacity of Orange network nodes using a variety of tools.Monitor Orange international circuits status, stability, and bandwidth to prevent any potential issues regarding the network and enhance Orange services.Monitor international traffic and distribute data traffic on international circuits in case of congestion or circuit outage.Raise incidents with upper providers in case of international circuits issue (TE, Facebook)Monitor Orange caching servers and follow up with internal teams in case of incidents.Monitor hardware, and environmental alerts on routers and switches. (Chassis, FPC, Fans, and power supply)Power failure monitoringTroubleshoot incidents:Network analysis and routine troubleshootingStrong ability to diagnose network alerts, events or issuesSupervising common threats, DDOS attacksMaintaining the stability of the core networkMaking recommendations for improvements in organizational productivity and the networkTroubleshoot and resolve physical with site engineers and logical issuesResponsible for providing a second escalation for ADSL and Enterprise global issues of POP failures issues.Experience in troubleshooting multi vendors,for Juniper:(MX104- MX960- MX2020)For Cisco (VXR- ASR1000- ASR 9000 IOS xr)

• Design alternative solutions to maintain customer Service Level Agreement SLA.• Handle and perform emergency and planned activities/outages according to company strategy & ensure that all connections are migrated properly.• Implement, Configure, and troubleshoot MPLS (L2VPN, L3VPN ) and Internet services on PE routers and ensure full connectivity for Enterprise customers.• Configure and troubleshoot PE-CE routing protocols ( Static, RIP, OSPF, EIGRP, BGP ).• Responsible for Global Failures & Crises related to Enterprise Network.• Assign missing configuration for Enterprise customers problems related to Global Failure & Crises Problem on PE• Migrate enterprise customers from cisco to Juniper routers & vice versa also from juniper to Huawei routers.• Handle all Enterprise customers transmission solutions (WiMAX , Fiber , Leased line ).• Enhance our POPs status through arranging POP cables, shelves, and racks which affect Enterprise customers service stability or through POP transformation by moving the whole rack to a newly added area to be our POP in case of we don't have POP in this CO.• Ability to Work efficiently on Cisco IOS , IOSXE , IOS XR , Juniper Routers.

• Tier1 support for FTTH Solutions in residential compound environment.• Configuration of trip play service on Zhone OLT, ONTs, Elastix, PPX and Minerva Platform.• Familiar with FTTH protocols like (GPON, SIP, IGMP.)• Installing and configuring new technology to be used by the customer like small business cisco switches and AP’s.• Aiding company staff or clients with technology -related issue.• Understanding the issue and its cause, solving the problem and explaining the problem to the staff member or client.