Oversee all expansion officers in the central region for the KSA, including Al Qassim, Hael, Al Jawf, Wadi ad-Dawasir, Hafr Al-Batin, Al Qaryat, Al Majmaah, etc. Lead and mentor 200+ employees in following company procedures and ensuring efficient branch operations to serve 82+ cities. Continuously rebuild and restructure teams for optimal outcomes and achievement of daily/monthly/yearly targets. • Opened a new franchise and acted as project owner for the agent expending brand.• Improved transit times for all expansion offices to next day delivery.• Added a new service to meet the customer satisfactions.• Expanded and opened new offices in the central region depend on the volume of shipments.• Improve the delivery performance and reduced the cost of the deliveries.• Upgraded the trucks’ linehaul to serve more areas and fulfil the capacity increase.

Directed the daily activities of 250+ employees tasked with handling 60K shipments per month, ensuring on-time deliveries and pickups. Oversaw multiple special projects, including e-commerce business and bank projects. Sought out opportunities to boost efficiency and to ensure achievement of all company targets. Trained staff on proper practices and procedures. Quickly responded to complaints and proactively addressed issues by meeting with top customers on a regular basis. • Achieved excellent performance in monthly audits; worked with teams not achieving minimum compliance.• Improved operations delivery and pickup performance from 65% to 90%.• Opened 10+ new expansions offices to enable ongoing improvements for the service.• Reduced the cost for the rental truck and offices, increasing company profitability.• Achieved the best performance in the stations = 85%.

Responded to customer complaints and identified opportunities to set new procedures to prevent future issues. Introduced corrective actions and followed up to ensure effective implementation. • Instrumental in preparing for an audit of the entire company, including Sales, Operations, Accounting, Freight, and Logistics.

Focused on the generation and qualification of leads to achieve all sales targets. Developed and maintained relationships, competently addressing customer needs with appropriate services.• Managed the ongoing needs of 95+ VIP clients, prior to sales and after sales close.