Working on the Mobile Money / E-wallets products as partnerships manager across various sectors and industries to build-up the partnership ecosystem & increase the added value for Huawei FinTech solution.

With a focus on FinTech & Mobile Money solutions in Huawei Software Business Department, below are my main responsibilities.•Research market insights in 28 African countries for FinTech growth•Grow our digital wallet, super-app, payment & financial solutions portfolio & ecosystem•Present Huawei's White-Label FinTech solutions to MNOs & Banks•Create the region's product delivery strategy, Implement the product introduction strategy, guarantee the realization of anticipated… Show more With a focus on FinTech & Mobile Money solutions in Huawei Software Business Department, below are my main responsibilities.•Research market insights in 28 African countries for FinTech growth•Grow our digital wallet, super-app, payment & financial solutions portfolio & ecosystem•Present Huawei's White-Label FinTech solutions to MNOs & Banks•Create the region's product delivery strategy, Implement the product introduction strategy, guarantee the realization of anticipated introduction outcomes•Gather and evaluate service requirements, adapt service products and solutions to the local market, and offer sales assistance•Assume accountability for achieving business objectives, market success, and customer satisfaction for consulting and IT integration services within the region•Ensuring quality and efficiency in delivery & day to day operations, enhancing baselines, and consistently reducing costs Show less

•Connecting & collaborating with people & businesses around the world, joining and building teams to create great products & services.•Pitching in new ideas & implementing them•Web development, full stack (php, html, css, js, mysql), templating, integration.•Managing 11 different social media business pages with a total reach of 2M+ on monthly basis, involved in industries like Arts & Entertainment, Health & Education... etc.•Automate the sales & marketing processes, generating… Show more •Connecting & collaborating with people & businesses around the world, joining and building teams to create great products & services.•Pitching in new ideas & implementing them•Web development, full stack (php, html, css, js, mysql), templating, integration.•Managing 11 different social media business pages with a total reach of 2M+ on monthly basis, involved in industries like Arts & Entertainment, Health & Education... etc.•Automate the sales & marketing processes, generating new leads with search engine optimization & chat bots•Implement proper processes for sufficient business operations Show less

• Build & manage the relationships of Global accounts, including Huawei AppGallery, Google Play Store, Apple iTunes, Amazon Prime… etc.• Align with commercial & technical/delivery teams on partner needs• Work cross-functionally with product, engineering, data sciences, marketing, legal, and business development teams to build, release, and promote TPAY products.• Initiate enhancement tracks with the engineering & product owners based on the given data from the production… Show more • Build & manage the relationships of Global accounts, including Huawei AppGallery, Google Play Store, Apple iTunes, Amazon Prime… etc.• Align with commercial & technical/delivery teams on partner needs• Work cross-functionally with product, engineering, data sciences, marketing, legal, and business development teams to build, release, and promote TPAY products.• Initiate enhancement tracks with the engineering & product owners based on the given data from the production environment• Follow up closely on Progress, using Partner SLA (contract) or team SLA• Provide our partners with a Technical SPOC & handover the details/changes & communicate with all stakeholders• Design processes for our L1 & L2 support teams to follow & train the needed stakeholders• Schedule calls with the partners for planning & alignment• Attend New Partners discussion, Pre-sales activities, providing accurate information for closing the deal• Maintain a frequent channel of communication with each account• Reporting status of accounts & launches weekly – internally & externally• Maintain merchant relationships to ensure continuous growth & sales targets• Design, create & supply business proposals or other presentations to stakeholdersWith a new restructure in the company, I switched to a new Operations team consisting of 2 members (Myself & my direct manager) under the “Products” department reporting to the CPO/COOKey Achievements:-Was chosen by the company to build & manage the relationship with our most complex & biggest accounts-Successfully implemented new processes & workflows to best manage Key Accounts through proactive actions-Creating new methods for managing incidents & alerting tools to check certain trends & notify our global partners & top management when needed-Initiated more than 50 new enhancement tracks with multiple departments that improved our customer experience & maximized revenues Show less

This role has stayed with me since I initiated the project & throughout my experience at TPAY Mobile as the main project owner for the Ticketing system. Help Desks, Sales CRM, Reporting tools...etc.Aside from maintaining TPAY’s partnership with Zendesk & assuring we are getting the best package & pricing, I am responsible for the below self-set KPIs, reported to TPAY Mobile's top management.•Gathering requirements & details from all the teams about their workflows &… Show more This role has stayed with me since I initiated the project & throughout my experience at TPAY Mobile as the main project owner for the Ticketing system. Help Desks, Sales CRM, Reporting tools...etc.Aside from maintaining TPAY’s partnership with Zendesk & assuring we are getting the best package & pricing, I am responsible for the below self-set KPIs, reported to TPAY Mobile's top management.•Gathering requirements & details from all the teams about their workflows & processes•Implementing end to end workflows that support the business processes on Zendesk tools•Designing & implementing Zendesk processes & features including triggers, conditional fields, contact forms, etc.•Implement & improve the main Help Desk & specific Help Desks for strategic partners•Implement scheduled reports & dashboards for management & whenever required by TPAY Stakeholders•Communicating processes & best practices to the staff members•Propose enhancement plans based on the data & knowledge of business nature•Onboarding new members & departments to Zendesk tools •Training internal & external stakeholders, & sharing documentations & presentations•Implementing SLA configuration & reporting breaches based on accurate metrics•Integrating company tools with Zendesk open API•Assuring system integrity, authentication & data confidentiality•Monitor & report system performance, & audit misuse of the tools•Provide technical support for TPAY staff members for anything related to the tool•Create an internal Help Desk to serve only TPAY Staff members & route all tickets accurately•Work with IT department to ensure correct setup is being made & email integration with DNS & SPF validation•Align with the Marketing team regarding the content on the “Help Center” to assure SEO & alignment with the design•Align with the Performance & Internal control department with the processes & setup•Automate as much as possible! Tasks, flows, ticket closure, escalations, reminders... etc. Show less

After 15 months of working closely with the engineering & support teams, I decided to work with our acquisition commercial team where I can apply my technical & commercial skills to onboard new partners with a focus on Startups, Gaming, e-Commerce, & App Stores.• Creating successful business opportunities with local/regional/multinational digital brands, & enable them to monetize their online services in the MENA region• Leading the sales process in the MENA region• Managing the… Show more After 15 months of working closely with the engineering & support teams, I decided to work with our acquisition commercial team where I can apply my technical & commercial skills to onboard new partners with a focus on Startups, Gaming, e-Commerce, & App Stores.• Creating successful business opportunities with local/regional/multinational digital brands, & enable them to monetize their online services in the MENA region• Leading the sales process in the MENA region• Managing the overall onboarding process; through commercial agreements, drafting contracts, both-ends integration process, & testing till the service comes to life• Working with most of the online business industries like VOD, Gaming, App Stores, Market Places, Books/Education, Online Services, & Online Payments, etc.• Manage the account through an ongoing flow of the subscriptions or one-time payments• Provide analysis to maximize the revenues• Budgeting/forecasting the new opportunities & the new revenue streams to achieve the required targets• Presales is a part of the job as I need to solve challenges regarding feasibility & generate feasible leads• After 6-12 months of being successfully LIVE on the production environment, handover the account to the growth department where they can focus on maintaining the existing the relationship of each account & the new partners department can focus on onboarding more accounts• Communicate with Product Owners & management on what payment flows are working & merchants’ feedbackKey Achievement: Managed to successfully onboard more than 34 new partners & manage more than 60 partners during the year I spent in the commercial department Show less

This was my first job at TPAY Mobile & the role was previously recognized as "Technical & Operational Support" & later restructured to "Customer Success"I was responsible for supporting all live merchants on production environment & mobile carriers and platform monitoring to make sure we are up & running with the highest availability & reliability measures. It is a huge role that communicates with all the stakeholders inside & outside the company. Throughout my experience in TPay &… Show more This was my first job at TPAY Mobile & the role was previously recognized as "Technical & Operational Support" & later restructured to "Customer Success"I was responsible for supporting all live merchants on production environment & mobile carriers and platform monitoring to make sure we are up & running with the highest availability & reliability measures. It is a huge role that communicates with all the stakeholders inside & outside the company. Throughout my experience in TPay & communicating with all the teams, I learned a lot about what it takes to maintain a company that highly depends on technology & fast growth.Below were some of the responsibilities:•We apply fixes on production & communicate with all engineering teams about all ongoing issues on the live platform•Handling any issues & emergency alerts with service providers & mobile carriers around the world through e-mail & calls•We reach agreements on how things should technically work, make sure that everything is working fine, through monitoring & supervising our resources & revenues & taking action when needed, using SQL/NoSQL & tools such as AppDynamics, SnowFlake, Looker, Kibana Elastic Search, Azure DevOps•Checking if integration channels & configurations are implemented correctly without errors, & ensure the availability of our services with zero downtime •A lot of Troubleshooting & sharing the root cause analysis with our partners & internal stakeholders & bug reporting to the correct person & escalating the matters when neededKey Achievements:-Started the initiative & got the approval to implement a ticketing system & a complete CRM for the company & picked Zendesk to start with based on research & trials-Implemented new alerting systems & processes to proactively manage incidents which saved the company a lot of potentially lost revenues Show less

This was a part-time data entry/quality checks job on multiple interconnected dashboards for theCareem NOW project, it's a project similar to Uber Eats that launched for a while in KSA & UAE

Answering around 100 calls from UK British customers on daily basis regarding whatever they inquire about and quickly ensuring their satisfaction.