Internatuonal and Diplomatic Relationship Managment - Sales - Business Development

Diplomatic communications, Event planning, Foreign Deligation arrangments,

Oversaw client relationship management as part of the shared governing leadership.-------------------------------------BUSINESS DEVELOPMENT-------------------------------------■ Developed untapped Bahrainian market by building key relationships with military leaders and ambassador with significant increases in new patient referrals from the embassy.■ Collaborated with Institutional Funds and Development Dept. to foster relationships and cultivate potential philanthropic leads. ■ Increased patient referrals and knowledge transfer by orchestrating meetings overseas with physician opinion leaders.---------------------------------------- OPERATIONAL LEADERSHIP----------------------------------------■ Recruited and trained 26 highly motivated and skilled multi-lingual employees.■ Developed strategic initiatives to achieve vision of providing world-class care to all patients.■ Spearheaded project to reduce same day cancellations.

Appointed Interim International Client Manager for newly acquired Johns Hopkins facilities in the D.C./West Virginia area. ■ Sibley Memorial Hospital■ Suburban Hospital■ Johns Hopkins Community Physicians■ Johns Hopkins Hospital Baltimore

Certified Dental Assistant | Certified Orthodontic Assistant ■ Coordinated 3 operational expansions from 2 dental chairs to 24 total spanning two locations.■ Managed all patient complaints, service recovery, and customer satisfaction initiatives.■ Served as Infection Control Officer and developed infection control protocols.■ Enabled and oversaw electronic medical records conversion.■ Prepared and sterilized instruments and equipment.■ Managed all vendor negotiations and interactions with 50+ vendors, dealers, and manufacturers.

■ Managed 10 sales representatives from various dental manufacturers. ■ Grew sales 35% by guiding research and new business development, improving market share, and allocating resources efficiently.■ Effectively managed sales of over 5,000 consumable supplies, capital equipment, and software throughout the entire country of Egypt.■ Oversaw and participated in all CE training on new products within the dental industry critical to the success of the sales staff.