Reynaldo Dangalan Jr.

Reynaldo Dangalan Jr. Email and Phone Number

Senior Software QA Engineer @ Convoso
Valenzuela, NCR, PH
Reynaldo Dangalan Jr.'s Location
Metro Manila, National Capital Region, Philippines, Philippines
Reynaldo Dangalan Jr.'s Contact Details

Reynaldo Dangalan Jr. work email

Reynaldo Dangalan Jr. personal email

About Reynaldo Dangalan Jr.

PROFILEI am a highly motivated, self starter and independent individual determined to progress in field of Information Technology. I acquired my skills through my work experience earned me valuable expertise in key Training, IT helpdesk and Support and Reports analysis, System analysis and management, troubleshooting, networking and process improvement including business analysis while keeping customer service incorporated at all times.CAREER OBJECTIVESTo be part of the company and contribute my expertise in conducting training, system analysis, team handling, networking and troubleshooting as an IT professional. Also, for me to exercise my acquired experience as a Customer Service/Technical Support and an IT Helpdesk. I am currently based in the Philippines.You can reach me at: +63 949 9140069Email at: reynaldo.dangalanjr@gmail.com

Reynaldo Dangalan Jr.'s Current Company Details
Convoso

Convoso

View
Senior Software QA Engineer
Valenzuela, NCR, PH
Website:
convoso.com
Employees:
238
Reynaldo Dangalan Jr. Work Experience Details
  • Convoso
    Senior Software Qa Engineer
    Convoso
    Valenzuela, Ncr, Ph
    View
  • Convoso
    Software Qa Engineer
    Convoso Jun 2022 - Present
    Manila, National Capital Region, Philippines
    View
  • Convoso
    Technical Support Specialist
    Convoso May 2019 - Jun 2022
    Ncr - National Capital Region, Philippines
    View
  • Five9
    Technical Support Analyst
    Five9 Dec 2018 - Apr 2019
    View
  • Five9
    Technical Support Representative
    Five9 Jul 2017 - Dec 2018
    View
  • Genpact
    Process Associate
    Genpact Jan 2016 - Apr 2017
    Alabang
    My responsibilities include and are not limited to receiving Tier 1 - 1.5 calls from Internal and External Employees from the The Coca-Cola Company. Perform IT troubleshooting such as printer setup, Password Reset, Application Install, Citrix, VPN setup, Shared Network drives, User guidance on different internal/external websites, Email, Encryption, SAP and others. Report and coordinate any suspected outage to the concerned team for resolution based on priority.
    View
  • Convergys
    Technical Lead
    Convergys Apr 2012 - Jan 2016
    Philippines
    Performs administrative and office support activities for multiple supervisors - Stream OPS, Intuit Clients and other Cross-Functional groups. Responsibilities include front-liner duties such as assisting when call and chat volume spikes is experienced; reinforces SOP as instructed by the Program Lead and the Intuit Clients ; champions the procurement, development and enhancement of customized reports needed to relay trending analysis and high-level appreciation for agent ratings and over-all program health. Collaborates with Operations, Quality and the Training department for continuous growth and development of processes and procedures. Highly technical, has a high level of Professionalism and can be trusted with sensitive information related to the business.
  • Convergys
    Technical Support Professional 2
    Convergys Dec 2010 - Apr 2012

Reynaldo Dangalan Jr. Skills

Technical Support Call Centers Training Crm Process Improvement Troubleshooting Windows Xp Customer Experience Customer Service Computer Hardware Service Delivery Bpo Help Desk Support It Operations Salesforce.com Business Analysis Business Process Improvement Customer Relationship Management Contact Centers Workforce Management Incident Management Sla Windows 7 Bmc Remedy Hardware Operating Systems Citrix Hardware Support Service Desk Customer Satisfaction It Support Avaya Software Installation Customer Support Tcp/ip Dhcp Laptops Active Directory It Service Management Servicenow Sap Gui Pretty Good Privacy

Reynaldo Dangalan Jr. Education Details

Frequently Asked Questions about Reynaldo Dangalan Jr.

What company does Reynaldo Dangalan Jr. work for?

Reynaldo Dangalan Jr. works for Convoso

What is Reynaldo Dangalan Jr.'s role at the current company?

Reynaldo Dangalan Jr.'s current role is Senior Software QA Engineer.

What is Reynaldo Dangalan Jr.'s email address?

Reynaldo Dangalan Jr.'s email address is rd****@****ons.com

What schools did Reynaldo Dangalan Jr. attend?

Reynaldo Dangalan Jr. attended Feu Institute Of Technology, Holy Family Academy.

What skills is Reynaldo Dangalan Jr. known for?

Reynaldo Dangalan Jr. has skills like Technical Support, Call Centers, Training, Crm, Process Improvement, Troubleshooting, Windows Xp, Customer Experience, Customer Service, Computer Hardware, Service Delivery, Bpo.

Who are Reynaldo Dangalan Jr.'s colleagues?

Reynaldo Dangalan Jr.'s colleagues are Julianne Skinner, J C, Jethro Guevarra, Raymond Martin Hombrebueno, Timothy Buensuceso, Illya Serghin, Mahendra Raiyani.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.