Reday Biswas Email & Phone Number

- Provide responsive customer service, addressing inquiries with technical knowledge and interpersonal skills.- Strictly adhere to AML/KYC guidelines, reporting suspicious activities promptly.- Implement effective processes to prevent money laundering, fraud, and customer risks.- Monitor reports and raise alerts, achieving set targets for deposits, loans, and account openings.- Resolve customer complaints, coordinate with relevant departments, and ensure compliance with policies.- Thoroughly check cash withdrawal instruments, handle clearing cheques, and ensure documentation compliance.- Approve/process account-related requests and prepare timely reports.

Gulshan 2, Dhaka, Bangladesh

- Manage workforce planning, scheduling, and forecasting across various skills.- Oversee performance metrics, conduct regular analysis for trend identification.- Monitor real-time activities for schedule adherence and staffing optimization.- Ensure daily equipment and system checks, maintain a Contact Center database.- Generate daily, weekly, and monthly reports on service levels, call volume, and key drivers.- Act as the central point for Contact Center data management.- Optimize processes for cost control and operational excellence.- Develop processes to achieve Contact Center revenue targets.

Gulshan 2, Dhaka, Bangladesh

- Promote and sell financial products and services to customers.- Process cheque, cash, and direct debit payments and withdrawals.- Efficiently follow up and escalate queries and complaints as needed.- Achieve sales goals and contribute to organizational objectives.- Handle customer queries and complaints by maintaining service level standards.- Provide support to all branches and airport lounges during emergency situations.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Business Administration - Bba, Finance, General, 3.48