Tim Peacock Email & Phone Number

Aldershot, Gb

Maidenhead, England, United Kingdom

Global SM / Ops Lead:A senior leadership role overseeing and managing service management and operational activities on a global scale.This involves organisational structure and coordination with teams across different regions to ensure a cohesive and standardized approach to service management.Industrial Infrastructure:The role is focused on industrial infrastructure specifically compute, storage and networks on a large-scale industrial operation; together with managing service and technology in the context of maintenance, support, optimization, and improvement of critical infrastructure systems.Strategic Responsibilities:A current requirement for the role is long-term planning and decision-making for the service and technology aspects of the supported industrial infrastructure. This involves developing and implementing against a roadmap to enhance efficiency, reliability, and innovation in service delivery.Operational Responsibilities:On the operational side day-to-day activities relate to service management. This involves troubleshooting issues, improving services, coordinating resources and ensuring that service delivery meets established standards and requirements.Service & Technology Arena:The role also focuses on leveraging technological solutions to enhance service delivery and operational efficiency. Staying abreast of technological advancements and integrating them into the industrial infrastructure service model is part of my responsibilities.Global Perspective:Given the global nature of my role I strive to understand and address regional cultures and variations in service management needs and technology adoption.

London Area, United Kingdom

Working with Platform-Smart on multiple assignments within the IT Service Mgt arena. Principally working within IT Strategy / Ops and developing a global support model within an IT Industrial & Automation environment. Currently the Global Service Mgt Lead for Industrial Infrastructure @ Maersk/APMT.

London, England, United Kingdom

Main Requirement: To build a pro-active IT Operations function working with the CIO directorate to deliver DD&T for Pathogen GenomicsKey Achievements:• Built a cohesive DD&T team whilst utilizing ITSM resources within the CIO directorate.• Established a strong roadmap for Pathogen Genomics/Covid to fall in line with key milestones• Wrote and delivered a Business Case for a Data Fabric/Platform to provide Data Curation across Genomics• Provided support for a Business Case for a SAR COV-2 analysis platform • Provided strategic insight into technology to support a multi pathogen platform whilst utilising existing services

London, England Metropolitan Area

Head of ITSM (Test & Trace) / IT OperationsMain Requirements: To build from scratch a pro-active ITSM function/IT Operations Centre and plan out a strategy for ITSM for the New UK Health Security Agency with an aim of Supporting Mass Testing.Key Achievements:• Re-organisational structure of ‘Go Live’ Services within two weeks of arriving.• Ran operations whilst building a best of breed ITSM/IT Ops function extending to COVID CLIMB/Genomics• Grow the (now named) ITSM/IT Operations function from 2 to 80 plus in twelve weeks.• Drew up a resource framework for over £8M to support Mass Testing (Lateral Flow Testing).• Supported Local Authorities and our Military on the ground – specifically the T&T Liverpool pilot.• Stood up an MVP SNOW Service Desk in three weeks to universally support T&T and UKHSA.• Managed £50M plus of contracts and thereby reduced costs to date by over £5M.

Ash Vale, England, United Kingdom

No aircraft movement. No hold baggage. No contract.

Heathrow

Lead specialist on AD activity and process review (within Cyber & AD Life-cycle) plus operational contingency project mgt

Heathrow

As part of Vanderlandes growth and expansion, this senior role is integral in their plans to provide Heathrow Baggage Operations with an IT Service Delivery / Mgt / Stakeholder/ Business Relationship function. All based on deliverables within Project Lifecycles. Current phase T5/T3(via RBS Limited)

Heathrow

Senior manager on Vanderlande’s collaborative IT Baggage Programme working with Heathrow IT & Baggage Operations. Engaged in multiple activities including Planning, Stakeholder Mgt, Business Relationship, Commercial and Documentationimplementation & reviewProject related work as required by Vanderlande - PMO/Engagement/Document Author/Transition LeadCurrent phase TBS (T3/T5 tunnel)(via RBS Limited)

Heathrow Airport

Lead Security Transformation Manager On Programme Rio- part of LHR's new IT Framework Key Deliverable - Transitioning of Suppliers to fit the new programme model(via RBS Limited)

Heathrow

Senior ITSM for Heathrow's key Baggage Supplier.Process author.(via RBS Limited)

Heathrow Airport

Primary accountability for Heathrow’s Baggage Handling Systems from an IT perspective - an airports mission critical service. The experience of 75 million passengers per year with hold baggage fell into my remit.(via RBS Limited)Further details below;Responsibilities extended to include;• Stakeholder Management – Acting as the single point of contact for both internal and external business customers (airlines, specifically BA); managing business relationships at a senior level• Chairing Business Service Review Meetings - weekly and monthly• Initiating and managing service improvement activities• Accountability for Baggage Change Control, Incident, Major IT incident (including regular on call), and Problem Mgt • Working with the Transition Team to ensure new services are supportable and maintainable by providing strategic direction on operational acceptance criteria and support model definition• Providing sign off on all Changes, Transitions, CCANs & POs in my area of accountability• Supplier Management of Operational and Strategic Suppliers incl Capgemini, Babcock, Vanderlande, and SITA (networks and messaging), to deliver Baggage services into LHR.• Financial Management of Airport Operational/Baggage Services including Budgeting, Portfolio Cost Management and Forecasting.A truly demanding yet phenomenal role to which I’ve enjoyed immensely.(Via RBS Limited)

Fleet, Hampshire

In line with strategy and to take into growth and future organisational re-structuring my current role reflects the future of Service Delivery within DDKey Attributes:Expert in service excellence (ITIL)Excellent leadership skills (attended numerous Leadership forums with Dimension Data)Excellent client facing skillsStrong knowledge of service structures in an IT Service IntergratorDemonstrable experience of building "quality" delivery teamsDemonstrable experience of leading large Service Delivery teams - across multiple verticalsDemonstrable experience of working with Europe - aligning Service StrategyExtensive experience working in large Enterprise environmentsStrong understanding of IT technologies (eg Cisco, BlueCoat, F5, Checkpoint, TP/VC) Good knowledge of Profit and Loss (having run a team of 26 SDMs)Solid principles and integrity.

Fleet, Hampshire

Who are Dimension Data? Founded 28 years ago in 1983 in South Africa, DD operates in 51 countries in five regions (Middle East & Africa, Europe, Asia Pacific, Australia and the Americas) employing over 20,000 talented individuals with a turn over of over $6B.As Head of Servide Delivery I am priviliged to lead a talented group of 28 individuals delivering a quality service to our clients. I am a firm believer in team work and differentiating in a market place which seems to forget the client is the centre of what we do.Guiding Principles;Client guidedKeep it simpleImproved executionBe part of the solution

A very experienced and dedicated ITIL qualified (holder of both the ITIL v2 Managers Certificate & ITIL v3 Expert Certificate), Senior IT Service Manager - responsible for multiple off shored colleagues providing Op Support for Finance & Billing mgrs / directors / CFO within Cable and Wireless. Dedicated to improving service through a progressive approach - adept at project mgt, continually delivering top tier results

Senior IT Service Mgr on the (then), largest IT Project in the World.Multiple roles including Service Intro (Acceptance Into Service), Service and Process Design. Responsible for the provision of support for a "key" component of the National Programme. Extremely experienced and dedicated ITIL Service Mgr. Attended multiple senior stakeholder holders throughout Southern England and Leeds (home to the programme). Lead transition mgr on many multi million pound deployments.

Configuration & Software Licensing MgrQualifications obtained - Software licensing specialist - Federation Against Software Theft (FAST), certified.

Hnd, Electrical & Electronic Engineering

Ond Electrical & Electronic Engineering