More than ten years of combined expertise in numerous industries, including business development, recruitment process outsourcing, and outsourcing of business processes.
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Operations Team LeadIgt SolutionsCavite City, Ph -
Operations Team LeadIgt Solutions Jul 2022 - PresentEnsure that all compliance related to policies and procedures is adhered to by agents on calls, chat, and emails by providing regular coaching and mentoring to agents. -
Noble Grand - Kinaadman Lodge No 61Independent Order Of Odd Fellows Dec 2020 - PresentLas Piñas, National Capital Region, Philippines -
Customer Success Team LeadWells Fargo Mar 2021 - Apr 2022Developed and tracked metrics for team member's success. Helped individual team members achieve their goals and aid in career development by advocating for them. -
Operations SupervisorIqor Oct 2019 - Jan 2021Managed KPI performance and business service levels. Developed agents through constant coaching to be highly effective associates. -
Nas-Rpo Senior Us RecruitmentAdp Oct 2017 - Sep 2019Provided recruitment support to multiple US clients like phone interviews, interview scheduling, hiring expense reports and receipt consolidation. -
Operations Team ManagerWest Corporation Jul 2013 - Feb 2017Developed and coached Team Leaders to be highly effective supervisors. Managed KPI performance, business service levels and staff attendance for monitoring and reporting. -
Front Line ManagerFirstsource Feb 2011 - Jul 2013Provided performance coaching for associates and implemented strategies for their career development. -
Process DeveloperGenpact Jan 2010 - Feb 2011Performed skip tracing and outbound calls with the objective of collecting for delinquent accounts. -
MentorSitel Oct 2008 - Jan 2010Coached, developed and provided guidance to nesting associates on effective call handling and providing excellent customer service.
Reddier Achapero Education Details
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Mass Communication/Media Studies
Frequently Asked Questions about Reddier Achapero
What company does Reddier Achapero work for?
Reddier Achapero works for Igt Solutions
What is Reddier Achapero's role at the current company?
Reddier Achapero's current role is Operations Team Lead.
What schools did Reddier Achapero attend?
Reddier Achapero attended Emilio Aguinaldo College.
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