Clay Redding Email & Phone Number

Silver Spring, Maryland, United States

Manage a global team of 3 technical support and system reliability engineering staff, ensuring SLA uptime exceeding 99.95% annually for customer production systems. Lead incident response communication, root cause analysis, and continuous improvement processes.Implement observability and application performance monitoring for AWS and Azure customer services with Sumo Logic. Proactive incident management has reduced reactive customer support cloud tickets by 50% annually.Write internal and external user facing cloud operational processes and best practices content for customers, Engineering, Product, and Support teams.Streamline automated Kubernetes and Docker containerized and serverless application provisioning via testing events-driven CI/CD with infrastructure-as-code tools like Docker Compose, Helm, Terraform, Ansible, and AWS CloudFormation.

Silver Spring, Maryland, United States

Collaborated with other field and sales engineers toward developing, releasing and productizing the sale of a Data Hub accelerator framework tool predicated on HL7 Fast Health Interoperability Resources (FHIR) and Electronic Data Interchange (EDI X12) healthcare standards. for Federal Medicare and state-based Medicaid healthcare systems.Worked with state-based customers toward sales and implementation of the healthcare framework.

Mclean, Va

Assisted Engineering, Product & Support teams with cloud solution strategy, research and developmentexperimentation and delivery. Met cloud customer experience needs with custom development for scalability and networking, leading to increasing sales and subscription renewals.Developed scalable PoCs for data processing and data integration pipeline tooling using Spark, AWS Glue, Data Pipelines, MuleSoft, and Apache NiFi.

Mclean, Virginia, United States

Provided consulting and technical guidance to MarkLogic's services and technology partners in collaborative product and connector offerings, attaining higher uptake of our respective products across vertical sectors.Led, architected, developed and delivered a business insights data hub, data science, and predictive analytics engine for healthcare payers, alongside our services and technology partners.Chief developer and maintainer of the MuleSoft Connector for MarkLogic, fostering the partnership between the companies through regular cadence and co-marketing.Directed customer implementations including FHIR-driven RESTful API access and data quality tool integration.

Mclean, Va

Provided consulting and pre-sales services for customers and prospects in Federal government, publishing, and healthcare sectors, including data architecture team leadership on healthcare.gov delivery for the Affordable Care Act.Served as a subject-matter expert on MarkLogic Semantics and taxonomy, providing education and performance tuning for native RDF graphs, OWL inferencing, and SPARQL implementation.

Washington D.C. Metro Area

Managed a global team of MarkLogic Server developers and system administrators on all product development, data quality assurance, production readiness, and release deployments efforts.Architected and developed for the PsycNET 4 database offering with new search functionality and author citation social graph implementation.

Washington, Dc

Served as the lead MarkLogic developer and system administrator for the National Library Catalog initiative, a repository that provides a union catalog search tool across disparate metadata formats in both digital and nondigital data sets.Architected and co-developed Linked Data service, Authorities and Vocabularies Web Service -- id.loc.gov -- which facilitates sharing of Linked Open Data with other national libraries.Developed geospatial search applications for historical digitized maps after georeferencing.

Princeton, Nj

Led the Digital Library Operations Group, providing functional supervision for 3 FTE professional staff who architected and developed the first digital library collections portal at Princeton.Served on national working groups for various professional societies to develop new standards and best practices guidelines.Collaborated with library and university faculty and staff on metadata, digitization, and repository best practices.

College Park, Md

Led, developed, and implemented a history of physics search application consisting of XML-EAD finding aids for a consortium of university archives, with extensive XSLT and search development effort.Performed Linux/Unix systems and Sybase database administration duties on epixtech Horizon integrated library system, consisting of web interface maintenance, SQL reporting, and staff applications management.

Master Of Library & Information Science (Mlis), Archives/Archival Administration, 3.8

Bachelor Of Arts (Ba), Telecommunications, 3.83