Manikanth Reddy

Manikanth Reddy Email and Phone Number

Technical Support Specialist @ Deque Systems, Inc
Hyderabad, IN
Manikanth Reddy's Location
Hyderabad, Telangana, India, India
About Manikanth Reddy

With a passion for technology and a commitment to exceptional customer service, I thrive in fast-paced environments providing top-tier support. Proven ability to diagnose and resolve complex technical issues while building strong customer relationships

Manikanth Reddy's Current Company Details
Deque Systems, Inc

Deque Systems, Inc

View
Technical Support Specialist
Hyderabad, IN
Website:
deque.com
Employees:
253
Manikanth Reddy Work Experience Details
  • Deque Systems, Inc
    Technical Support Specialist
    Deque Systems, Inc
    Hyderabad, In
  • Dispatchtrack
    Technical Support Analyst
    Dispatchtrack Dec 2021 - Present
    Hyderabad, Telangana, India
    Delivered comprehensive training sessions to onboard customers on DispatchTrack features and functionalities.Resolved over 2,500 customer support tickets with an average customer satisfaction rating of 95%.Maintained a comprehensive knowledge base by documenting solutions to resolved tickets, enhancing issue resolution efficiency, and enabling team knowledge sharing.Developed custom billing codes based on specific customer requirements to optimize revenue and enhance customer satisfaction.Implemented a robust QA process, including API testing with Postman, to maintain software quality and stability.Integrated DispatchTrack with other applications (Twilio, Plivo, for Communication)(Profit, Storis Pos ) using SQL script to streamline operations and improve efficiency.Managed Jira ticket backlog, ensuring the timely resolution of bugs and requested enhancements.Weekly review of Team tickets and create a Weekly Dashboard to analyze the type of issues to improve the support process using Google Sheets and Power BI.Analyzed customer requirements to recommend suitable solutions, leading to improved overall customer satisfaction.

Manikanth Reddy Education Details

Frequently Asked Questions about Manikanth Reddy

What company does Manikanth Reddy work for?

Manikanth Reddy works for Deque Systems, Inc

What is Manikanth Reddy's role at the current company?

Manikanth Reddy's current role is Technical Support Specialist.

What schools did Manikanth Reddy attend?

Manikanth Reddy attended Sreenidhi Institute Of Science And Technology.

Who are Manikanth Reddy's colleagues?

Manikanth Reddy's colleagues are John Piotrowski, Cpacc, Joseph Kocher, Mba, Emily Rubin, David Musser - Horror Author, Hicks Heidit, Mark Lumer, Satya Patil.

Not the Manikanth Reddy you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.