Reden Martinez Email & Phone Number

Metro Manila, National Capital Region, Philippines

Manila, Philippines

In charge for overall reporting, staffing & scheduling, real time productivity management, overall service level, completion of required supporting documentation, internal reports, and timeliness of support delivered. Monitors and enhances the performance of the on shore and off shore customer support group in the areas of productivity, schedule adherence.

Pasig City, Philippines

Served as client contact for operational concerns, regularly reporting and analyzing customer and client issues and recommending measures to improve operational processes and service quality.Supervised Team Managers in monitoring the performance of the account in terms of service/productivity levels, quality standards, and.

Makati City

Took on an administrative responsibility for approximately thirty-five customer service representatives, which involved monitoring their attendance, performance and implementing disciplinary actions.Other duties included interviewing job applicants, employee development, and process documentation.Performed other tasks as assigned by the company’s executive.