Redge Santillan Email & Phone Number

Edmonton, AB, CA

• Troubleshot and resolved Tier 1 and 2 support requests for Windows and Android systems and applications across four clients using ITSM platforms while ensuring a client-centric approach that prioritized customer.
• Deployed and managed Microsoft Intune mobile device management (MDM) environments, including device enrolment, policy creation, mobile and desktop app deployment, and maintenance for seven clients
• Led and executed hands-on deployment of retail IT infrastructure including desktop systems, point-of-sale systems, and network hardware across over 50 sites, ensuring on-schedule project delivery
• Integrated new cloud-based device management software, which included developing device policies, and streamlining device enrollment processes, resulting in the successful onboarding of two new clients
• Created clear, concise technical and training documentation such as knowledge base articles and standard operating procedures (SOP)
• Led knowledge transfers by conducting effective training sessions for team members

Edmonton, Canada Area

Grande Prairie, AB

• Coordinated with contractors, subject matter experts, and stakeholders regarding project development and execution, ensuring a technically optimum solution
• Collaborated with other project engineers within the engineering team to harmonize projects
• Developed project scope, specs and RFP documents to secure capital project funding
• Created and updated electrical and instrumentation drawings using AutoCAD while coordinating with on-site document specialist
• Developed various safety and process control improvement projects amounting to ~$500,000 USD
• Managed projects according to business needs resulting in the completion of an urgent environment-driven project

Acheson, AB

• Managed electrical construction crew during the late stages of the K+S Legacy project
• Verified in-field quantities amounting to ~$2M CAD to mitigate possible discrepancies with the client, improving organization skills as a result
• Reviewed electrical and instrumentation construction inspection and test records for turnover to quality control team to ensure the proper equipment installation
• Updated project design information on-site using BlueBeam Revu
• Conducted safety tours with crew foremen and presented safety presentation on situational awareness
• Reviewed projects in request for proposal (RFP) documents with estimating team

Edmonton, AB

• Led final product inspections and approvals, showcasing my capability to ensure product integrity and apply detailed testing strategies
• Executed detailed pre-checks on corrosion protection rectifier units for CSA special inspections as per customer technical requirements
• Ensured correct components (electrical or otherwise) were used as per engineering specs as well as company and owner requirements
• Showcased exceptional adaptability and collaborative spirit by contributing effectively across Quality Control and Assembly teams, enhancing process efficiency
• Assembled complex rectifier units according to detailed schematics, singe line diagrams, and customer specifications

Edmonton, AB

• Offered relevant services, solutions, and accessories to customers to ensure they madeinformed decisions
• Ensured that all customers received excellent service through direct salesmanship, andprompt and courteous service
• Processed transactions (credit/debit/cash)
• Completed timely and appropriate down-stocking of product while ensuring accurate productpricing and placement
• Stayed current on product and sales skills development in designated department
• Developed ability to meet goals such as monthly sales targets

Master Of Engineering - Meng, Software Engineering

Bachelor Of Science In Engineering, Electrical And Electronics Co-Op

Key Electives: Data Communications Networks, Power System Stability and Transients, Power System Protection, Intelligent Systems Engineering