Redha Aitoukassi Email & Phone Number

I am accessible, supportive, responsive, competitive, and determine to succeed in tune with employees, with many years of retail fashion experience, working for some of the world renowned department store, where I have acquired and developed new and valuable organisational, managerial, and interpersonal skills.

Listed skills include Leadership, Microsoft Office, Microsoft Word, Powerpoint, and 5 others.

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  Brand Manager

  Selfridges

  Oct 2009 - Present

  Responsibilities :• Cultivate a culture of excellent customer service, leading by example on sales floor, and ensure staff members adhere to company standards of providing world class services at all times, and exceeding client’s expectations.• Resolve customer’s complaints effectively and promptly, and ensure appropriate resolution to issues.• Set clear achievable objectives to the team, and ensure to communicate important business information to help understand… Show more Responsibilities :• Cultivate a culture of excellent customer service, leading by example on sales floor, and ensure staff members adhere to company standards of providing world class services at all times, and exceeding client’s expectations.• Resolve customer’s complaints effectively and promptly, and ensure appropriate resolution to issues.• Set clear achievable objectives to the team, and ensure to communicate important business information to help understand customer profile. • Monitor team performance, to identify strengths/weaknesses, provide feedback, training, and coaching needs where necessary, to improve confidence and help achieve/exceed targets.• Constantly looking into new ways and initiatives to improve profitability and remain competitive, by looking at areas of improvement such as, incentives, new services we could offer our Clients, Promote link/cross selling, to keep a competitive advantage on the competition.• Analyze stock management information and reports available to gain understanding of current performance to ensure sales opportunities are maximized.• Submit periodic reports to floor manager/ buying department, with sales performance, promotional activities, customers buying feedback, providing suggestions and recommendations to improve sales performance.• Establish and maintain effective professional relationship with key departments, and ensure buying team are aware of stock related feedback, and business needs, as well as assisting them on buying trips to make the right choices for our Clients.• Conduct regular audit to monitor stock movement and highlight discrepancies to minimize stock loss, and promote responsibility, accountability within the team. Show less