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Experienced Chief Operating Officer with a demonstrated history of working in the telecommunications and BPO industry. Skilled in Negotiation, Marketing, Sales, Budgeting, Business Planning, Operations Management and Strategic Management. Strong business development professional.
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Co-Founder And Chief Operating OfficerWaf DevAlbania
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Co-Founder & Chief Operating OfficerWaf Dev Feb 2022 - PresentWe specialize in comprehensive IT consulting, cutting-edge ERP solutions, and bespoke software development services. With a commitment to delivering excellence and innovation in the digital transformation, we cater to diverse industries, empowering businesses to harness the power of technology for enhanced efficiency, growth, and seamless adaptation to the digital era.
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Chief Operating OfficerWe Are Fiber Nov 2021 - Present -
Business DevelopmentInfo-Telecom Shpk Nov 2019 - Jul 2020 -
Co-FounderProbroker Oct 2019 - Jul 2020 -
Head Of Business DevelopmentPromarketing Albania Dec 2015 - Jul 2020AlbaniaProMarketing with 7 operation sites and near to 1200 employee, is an important part of the Business Process Outsource market, for Italy and Albania. With strong focus on Sales and CRM.- Business Developing- Strategic Management- Managing relationships- Issue management -
Chief Operating OfficerPromarketing Albania Oct 2013 - Nov 2015AlbaniaProMarketing with 7 operational sites and near to 1200 employee, is an important part of the Business Process Outsource market, for Italy and Albania. With strong focus on Sales and CRM.- Responsible for the overall company targets- Led a team of 22 Managers and oversee 1200+ employee - Managing IT and HR department- Responsible for company economics - Business Developing and Client Relationship- Strategic Management- Coordinating a network of 10+ partners in call center sectorReached Best Quality Partner from our client Vodafone Italia and also proudly Awarded for Social Contribution from the Chamber of Commerce and Industry of Tirana
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Chief Operating OfficerDigicom Albania Mar 2015 - Nov 2019AlbaniaDigicom is the first Internet Service Provider to offer 100% Optical Fiber to the Home in Albania, with 3 core services for mass market (Internet, Telephony & IPTV) and tailored made Business services. In the first 3 years ranks the top 5 Albanian ISPs and top 4 in terms of revenue- Responsible for Sales, Marketing & Operation. - Supporting Finance, Legal, Tech and coordinating HR.- Leading 6 Directors and oversee 150+ employee, who contribute to a successful triple digit growth - Deliver organizational strategy, procedures and work flow- Ensure and enhance customer relations- Strongly believe in motivation as a tool to reach goals- Leading the Sales & Marketing from budgeting and planning to daily action- Improving customer operations to deliver a better customer experience- Closely working with IT Development Department to create company ERP, CRM and inside system- Managing the marketing departmentInnovation & Customer Care Award from Chamber of Commerce and Industry -
Executive Director & FounderFuture Generation Sh.P.K Jan 2011 - Oct 2013AlbaniaReporting to the Chief Executive Officer, responsible for thedevelopment, operational success, and financial sustainability of the program activity, Human Resources coordinator, Budget management- Responsible for the overall company targets- Led a team of 9 Managers and oversee 250+ employee- Managing IT and HR department- Responsible for company economics - Business Developing and Client Relationship- Strategic Management- Talent development -
Account ManagerTeleperformance Jan 2010 - Mar 2011 -
SupervisorTeleperformance Jul 2008 - Jan 2010
Redion Zefi Skills
Redion Zefi Education Details
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Universiteti Mesdhetar I ShqiperiseBusiness Information Systems -
Universiteti Mesdhetar I ShqiperiseBusiness Administration And Management, General
Frequently Asked Questions about Redion Zefi
What company does Redion Zefi work for?
Redion Zefi works for Waf Dev
What is Redion Zefi's role at the current company?
Redion Zefi's current role is Co-Founder and Chief Operating Officer.
What is Redion Zefi's email address?
Redion Zefi's email address is re****@****icom.al
What is Redion Zefi's direct phone number?
Redion Zefi's direct phone number is +355456*****
What schools did Redion Zefi attend?
Redion Zefi attended Universiteti Mesdhetar I Shqiperise, Universiteti Mesdhetar I Shqiperise.
What are some of Redion Zefi's interests?
Redion Zefi has interest in Viaggi, Ac Milan, Nuove Tecnologie, Cinema.
What skills is Redion Zefi known for?
Redion Zefi has skills like Team Management, Outsourcing, Business Planning, Call Centers, Operations Management, Team Leadership, Business Strategy, Operational Excellence, Customer Satisfaction, Negotiation, Call Center, Lead Generation.
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