Ryan E. Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Boston, Ma, Us

Responsible for the strategic long-term goals, policies and procedures needed to accomplish the organization's business objectives. Leading technical teams on high priority projects Orienting the firm to trends in technology and cyber security.

Boston, Ma, Us

Distribution Infrastructure and PlatformsEnd to End Business Lead focused on:Digital experiences across Fidelity’s Regional & Investor Centers.Designing, leading and implementing experiences through internal and external partnerships Enabling associates to connect with clients anytime, anywhereDelivered covid remote client servicing solutions while acting as lead to all legal and control entities. Ensured scaled deployment of digital meeting tools while maintaining risk and compliance regulated controls.

Boston, Ma, Us

Platform, strategy and innovationDriving digital solutions, innovation and simple to use technologies across Fidelity’s retail arms.Designing, leading and coaching scalable digital strategies through internal and external partnerships in:Thin client/Hosted virtual desktop Digital collaborationVideo conferencingCustomer focused digital experiences

Boston, Ma, Us

Technology Strategist- Investor Center SolutionsDelivered integration of new retail technology standards and technology initiatives that drove enhanced employee and customer experiences in our 200 investor centers across the US.Led remote customer engagementDelivered centralization of computer operationsCoached all levels of organization on benefits of chosen technologiesLed technology innovation for customer engagement

Boston, Ma, Us

Lead Technologist - Investor Center InnovationsLed scrum teams in technical solutions that drove customer engagement in our next generation investor centers.Led large scale suppliers from prototyping to scaled rollouts.Led technical strategy and interfaced with senior/executive leadership on all technical implementations.Delivered reduction in technical complexity and costs of technology while improving employee and client experiences.Involved in rethinking of 25 core business processes, responsible for all equipment standards and integrationCoached and Trained all levels of organization on new technology experiencesCoached and built a group of technology experts in each core team; allowing them to empower their teams and scale technical roadmaps within other work streams.

Boston, Ma, Us

Manager of specialized white glove executive support staff operating in 24x7 model. Responsible for leading technical support of c-suite executives, fund boards and management committees, corporate legal and various special interest groups.Delivered multiple technical projects including managed IT, distributed AV solutions and custom technology driven by customer need.Led developement and deployment of new service models and work intake processes for improved client experience.Decreased access time to technician and ensured staff availability to clients 24x7 while reducing business operational costsEngaged, developed and maintained 3rd party vendors and relationships.Direct management of small highly skilled team of 8 core membersCoached team members and influenced career pathing to ensure growth opportunities for employees.

Boston, Ma, Us

Various roles and increasing responsibilities in premium/ executive support services division. Led development and innovation of custom technologies, implementation and IT services/support.Managed c-suite book of clients across the the US