Rob Redmond Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

I was brought into Evergreen at Insight Global as I had skills and experience in setting up an Agile CoE. I was responsible for coaching our employees and consultants toward certifications, coaching our teams before they deployed, support teams in the field, consult with our clients, lead transformations for clients, interview scrum masters and agile coaches for capability, and develop all of our agile content. • Coached and trained 15 Scrum and Kanban teams from launch to roll-off, improving customer satisfaction scores by 20%.• Delivered Agile training and guidance to leaders across 32 organizations, focusing on SAFE, Scrum, and Kanban, which increased sales potential by 10%.• Built and led agile centers of excellence for Scrum Masters and Agile Coaches, so they coculd share tools and experience collaboration in problem solving across multiple client programs.• Created and facilitated the "Evergreen Agile Summit" coaching program, helping teams and organizations enhance their Agile practices with measurable positive results.• Coached 31 team members and consultants to earn certifications (PSM I, PSM II, PSPO I, PSPO II), strengthening Agile leadership and delivery capabilities.• Authored 52 articles and white papers to support team development and program delivery through the Evergreen platform.• Reviewed team composition of solutions prior to delivery and made recommendations on design, methodologies, training, and interaction with client teams• Performed agile maturity assessments for client organizations providing findings and recommendations along with roadmaps for future improvements. • Led working sessions with client leaders to help them with business problems and design changes to engineering and development workflow to speed delivery.• Agile Coaching for recruiter team to help them manage the influx of candidates • Built Agile ALM tools using Jira, Confluence, Kanbanize, Trello, Miro, and Mural for many teams.

Atlanta, Georgia, Us

I joined Cricket Wireless to lead the agile transformation and improve agile practices across the organization. I trained scrum teams, kanban teams, assessed and provided findings and recommendations for existing practices, served as an example by demonstrating practices and techniques, and engaged leaders to gain their interest and support. • Served as the Scrum Master of the Executive Action Team composed of the CIO and his direct reports.• Formed a Lean Agile Center of Excellence as a Scrum Team to remove impediments to adoption, recruit leaders, and aid in prioritization and communication of organizational changes.• Enacted Scrum for the model the agile coaches who made up the Lean Agile Center of Excellence to use to work in an iterative, incremental way and communicate what we were doing with the rest of the organization using sprint reviews. • Built content for explaining concepts and helping teams to model new ways of working• Led the establishment of release trains and instituted SAFe practices: PI Planning, Program Backlog Refinement, Planning Intervals, IP iterations, ART backlogs, Product Managers• Led Value Stream identification workshops to organize release trains and agile teams around value• Delivered Leading SAFe training for organization leaders to launch Agile adoption in the organization• Developed approach for using Scrum.org content leading to many Product Owner and Scrum Master certifications• Trained and mentored Scrum Masters, Product Owners, Architects, Developers, and Release Train Engineers in agile concepts and practices.• Served as Scrum Master for a team to set example for Scrum Master as part of “see one, pair one, do one.”• Led team of 4 agile coaches, both employees and contractors

Dallas, Tx, Us

Directed a cross-functional team responsible for managing B2B systems release management, work intake, and the launch command center, overseeing projects with an annual budget of over $20 million.• Redesigned the work intake model using Kanban, enabling real-time transparency and instant status reporting, improving leadership decision-making.• Instituted regular retrospectives and planning events, fostering a culture of continuous improvement and delivering higher-priority work more effectively.• Led the creation of a weekly deployment change cadence, ensuring readiness and coordination across teams for major deployments.• Spearheaded the shift from traditional project management to Agile methodology, transforming the organization's software development process and aligning it with modern practices.• Received 10 Service Excellence Awards for outstanding project management and process improvements that significantly enhanced team performance and delivery.• Managed a 15 person team including release management, project management, and intake management.

Dallas, Tx, Us

Led a team of 12 project managers responsible for deploying new wireless devices, including iPhones, across AT&T’s mobility network, managing major product launches and ensuring seamless execution across departments.• Led the launch of multiple iPhone models (4s through X) and iPads (1 through 4), overseeing planning, capacity, and contingency management in a high-stakes environment.• Designed and implemented a comprehensive issue management and tracking process for major device launches, significantly improving launch efficiency and resolution speed.• Led the Launch Command Center, directing real-time issue tracking, problem resolution, and client status reporting during device launches, often as the overnight leader responsible for organizing transition to remote work and the decision to terminate Launch Command Center operations.• Received awards from Apple for exemplary performance during iPhone 5 and iPad 2 product launches.• Led the team to win the 2012 CIO and Service Excellence Awards for redesigning the device launch process.• Reduced launch risks through contingency planning and capacity management, ensuring smooth, timely rollouts and minimal downtime.• 10 team members were awarded the Service Excellence Award for outstanding performance.• Coordinated and managed activities of more than 100 application teams working together to deliver devices.

Dallas, Tx, Us

Led technical program managers responsible for onboarding new clients onto a powerful XML/SOAP services engine, connecting external vendors and internal applications for AT&T’s supply chain, sales, service, and wireless activation processes.• Managed 6 teams with a total of over 50 project managers.• Delivered over 600 projects in 5 years successfully. • Accelerated time-to-market by 35%, reducing vendor onboarding from 197 to 95 days through process improvements and automation.• Increased productivity by 100% while reducing staff by 50%, aligning teams to focus on key products and driving greater operational efficiency.• Managed client relationships with major retailers like Walmart, Best Buy, Target, and Apple, ensuring seamless integrations and enhanced service delivery.• Received the 2010 Planning and Integration Excellence Award and 2008 New Product Development Star Award for exceptional leadership and process optimization.• Developed and implemented best practices for client engagement and project management, improving client satisfaction and streamlining the onboarding process.

Dallas, Tx, Us

I moved into our Common Services division to help onboard external suppliers and vendors onto the XML/Soap engine which had APIs to which they connected to activate network service and initiate telecommunications billing. • Project manager of Walmart onboarding to CSI. Gathered requirements from Walmart stakeholders and developed a solution which involved a go-between system to translate transactions between the two companies. • Managed relationship with TellMe, an early voice response system that listened to human speech. Managed project to onboard TellMe to AT&T's activation system and ran several projects to keep them up to date. • Managed relationship with Nuance, a competitor of Tellme, and ran several projects to increase their capabilities and connectivity to AT&T.

Dallas, Tx, Us

Cingular was absorbed into AT&T when SBC purchased AT&T and BellSouth all in the same year. I joined the Care Billing group as a project manager and delivered multiple projects which involved the customer care interface the call center representatives used, the back-end billing system, the rating engine, and provisioning of telecom network interfaces. • Project Manager of Cellular White Pages Project which was an effort to create an electronic white pages of cellular telephone numbers which would be an opt-in service for customers. Gathered requirements, performed analysis, and worked with stakeholders in Marketing to manage project to scope, schedule, and cost. • Delivered an upgrade to the AS-400 minicomputer operating systems across the billing architecture. Worked with Data Center leads and system administrators to test, analyze, and deploy upgrades to the operating system to improve security and stability.

Dallas, Texas, Us

I joined Switch Engineering as an IT and Network Project Manager. I was responsible for managing the IT side of new network element installations and upgrades in the field. • Managed project for installation of new switch in Jackson, MI on-time, budget, scope.• Managed project for installation of new AP device to return call detail records to rating engine and billing for processing from network.• Built a training course for Cingular employees in Billing and Rating departments to help with cross-functional teamwork which explained the network elements used in Telecommunications in 2002, and how our provisioning system worked to activate them.• Responsible for establishing five new markets following merger with CellOne in Northeastern US. Established market pricing, determine appropriate network elements, and worked with merging team on understanding and adapting devices to operate on the Cingular Network. • Managed project to ensure switch engineer provisioning systems were ready for Local Number Portability.• Project Manager of 3G network adoption (Project Genesis) by organizing over 100 application teams to deploy key changes, ensuring the successful launch of new network devices and services.• Led deployment of web application for technical support, which empowered 5,000+ customer service representatives nationwide to make real-time network modifications.• Played key roles in launching new products, managing system interfaces, and training internal teams, contributing to AT&T’s technical evolution and service excellence.• Developed new rate plan product called “Cingular Fits You Best” which allowed customers to develop their own custom rate plans.

Dallas, Texas, Us

When DCS was merged into BellSouth Mobility, that company was quickly renamed Cingular Wireless. I moved into the Revenue Assurance team and lead a group of analysts who were responsible for testing customer invoices for errors in advance of bill cycle release and working with development and production support to correct any errors. • Managed a team of 4 employees and 2 consultants who performed bill verification• Released 40 bill cycles including 9 cycles returned to development for changes to improve quality• Converted temporary worker to full-time employment.

I joined BellSouth Mobility DCS as a temporary from FirstPro Services. I was originally hired to clean out a filing room. However, I used my technical skills to accomplish some things and was moved into the IT department. After 9 months, I was hired on full-time and was working as the Subject Matter Expert on Customer Service, Combined Billing, Partner Interfaces, and Trouble Tracking. I also built our Intranet.• Customer Service Application Development. End to end project implementation for Customer Service application by gathering and documenting requirements, designing user experience and UI, developing and testing software, creating artwork, managing the release and implementation on-site and providing final tier of support.• Served as liaison to BellSouth Enterprise for DCS combined billing initiative known as NEXT. Gathered requirements and coordinated between enterprise and subsidiary leadership while managing project for delivery.• Managed cross-functional teams in delivering key projects for BellSouth, resellers, and external partners, ensuring seamless integrations and strong client relationships.• Led project to restore service to a non-working external connection for wireless activation and network updates for rural reseller Telco companies. Used an iterative, incremental approach of having the Telcos send transactions after convincing leadership to dedicate development and operations resources to repairing obstacles. Restored to 100% effectiveness and received award from Rock Hill Telephone Company for restoring service and enabling their wireless reseller store. • Using PERL, SQL, HTML 3.2, and HP-UX UNIX, I built our first internal web pages to store documentation and provide references for projects going on inside the company.

My two years in Japan. I taught English, arranged homestays, and negotiated education contracts with US, UK, Canadian, and Australian universities for Japanese exchange students. I achieved an intermediate fluency in the language and culture. Evenings I studied karate, meditation, and traveled all over the country. I worked as the only non-Japanese, doing all of my work in that language. I wrote a book about my experience called Year of the Chicken which is available on Amazon.com. I had a great time, made lifelong friends, and learned even more from the return home. Seeing my homeland through the eyes of a visitor from another country provides a perspective that is like becoming able to see the air you breathe.

Us

I worked at Lanier handling inbound sales calls at first, and then doing outbound cold and hot calling on customers selling business equipment and supplies. This job was a lot of fun! I also managed our sales awards program called the Wall of Fame.• Average B2B sales in excess of $35,000 per month

Mba, Information Technology

Bachelor Of Science - Bs, Psychology, Sociology, & Political Science