Manager for overseeing and managing the iHospitality’s Technological Strategy, Development & Innovation. Aligning technology initiatives with business goals and ensuring the company stays competitive in its technological landscape.

Current Project : IT Services Transition from Fairmont-Raffles & Swissotel to AccorHotels Corporate for more than 120 hotels around the world.

OLCA is a Consulting and Outsourcing services company covering a broad spectrum of information system and organizational management skills.Current mission : Technical Director at Micros-Fidelio Afrique (Oracle Hospitality)

Develop Information Technology strategy to achieve Mazagan’s mission and core objectives.Develop an annual business plan and operating budget for the department and monitor the implementation of these to ensure that the financial targets are metNegotiate service level agreements with both internal and external customers and service providers and monitor service delivery to ensure the agreed targets and standards are metDirect the preparation and implementation of IT corporate policies.Defines and seeks approval for the level of IT resources required to meet these goals and priorities and schedules major projects.Direct, control and motivate the staff of the Information Technology department.Accountable for the management, mentoring and career development of all IT staff (20 Colaborator)Responsible for researching and evaluating new technologies.Direct and coordinate with Dubai IT Global Office all Strategic Projects & IT Global policiesPrepare and report to Dubai IT Global Office a monthly basis all IT related KPI’s_______•Migrate physical-to-virtual servers•Migrate VM servers from HP platform to Nutanix•Wi-Fi Project implementation for 500 Rooms, 12 Outlets, 7 Banquet Rooms, Public area•Upgrade Datacenter equipment (ASA Firewall – DHCP Infoblox – Nexus Switch – Peplink devices - Routers - . . .)•Windows 10 Enterprise Rollout for more than 450 users,•Secure & improve the Internet Bandwidth. Aggregation of LL & FTTH technology,•Implemented changes to reduce 30% fees of all hardware contracts•Migrate Syncsort backup tool to Veeam Technology•Deploy a new Anti-virus (Trend Micro) to prevent ransomware attacks•Exchange migration on-premise to O365•Migrate Opera from Microsoft Cluster environment to Oracle Dataguard architecture•Software upgrades of several mission critical applications applications (Opera PMS, Konami Gaming System, Concept Golf, SPASoft, IP-TV Eona, FSI Help Desk, Time Attendance Primiom, Serenata, Dynamic Display MagicInfo . . . .)

IT Management, Technical Systems Admin, Project Management, IT Operations Projects included : • Managed the IT team, trained users on different new applications.• Budget management ( CAPEX and OPEX budgets, spending and forecasts),• Direct implementation of policies, procedures and standards recommended by Hyatt Corporation.• PeopleSoft HR Operations Deployment,• Windows Systems servers upgrades from 2003 to 2008 and 2012• Windows 7 Enterprise Rollout for more than 100 users,• Study of a Wi-Fi Project implementation for 255 Rooms, 11 Outlets, 7 Meeting Rooms, 3 Forums, and Back office Dept.

Responsible to Plan, execute, and finalize all IT Business Application projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.

Responsible to ensuring the smooth operation of all resort Business Application. Ensure backups are properly carried out and periodically tested. Include supervising all activities within the IT support team and maintaining and updating all required standards.
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Achievements & Deployments :
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• Opera ver 5.x for 508 Room (Oracle Hospitality)
• Micros 9700 ver 2.8 to manage more than 12 Point Of Sales, 70 Micros UWS Device, 30 Remote printer, 24 Hand Held (Oracle Hospitality)
• Table Management System Guest Connection (Oracle Hospitality)
• Concept Golf 2.8.x (Concept Software)
• SPASoft (SpringMiller)
• Minibar System (Bartech)
• Sales & Catering Delphie (Amadeus)
• Meeting Matrix (Amadeus)
• Letter confirmation (Serenata)
• Communication taxation (Tiger)
• Key locks system (VingCard)
• Train users and provide support on all above deployed applications.

Started as a hardware technician to get a feel for the IT industry that I never left it. I slowly switched to the System & Network and finished as an Oracle Hospitality Senior consultant.• Deploy all IT solutions provided by Datalink & Oracle Hospitality (Opera, Micros, Microsoft, HP . . . .)• Manage all Hardware & Software maintenance contracts Datalink’s clients• Provide Help Desk support and technical training on hardware/software to Datalink & Oracle Hospitality costumers, and teach them the basic skills needed to operate newly installations.• Manage Micros repair center.• Manage HP repair center. • Manage Fujitsu Siemens Computer repair center • Manage Compaq repair center .• Sites deployed : o Morocco : MERIDIEN N’Fis Marakech, ROYAL MANSOUR Casablanca, AMANJENA PALACE Marrakech, VIRGIN Kasbah Tamadot, PGP, LA MAMOUNIA, MANSOUR EDDAHBI, GOLDEN TULIP HOTELS, RIAD SALAM, HYATT REGENCY, NOVOTEL Casablanca, Sheraton Casablanca, Sheraton Skhirate o Africa : SOFITEL Royal Oran, SOFITEL Ouagadougou, SOFITEL Malabo,,KEMPINSKI Djibouti, KEMPINSKI N’Djamena, KEMPINSKI Bamako, EL AURASSI Alger, HILTON Alger, SHERATON Oran, SHERATON Club des Pins Alger