● Project planning, trial, execution, control and project lockdown● Team management, Supervising teams & Quality assurance● Client handling. (Day to day task)● Database creation, project forecasting and execution● Responsible for all the training process, meeting, scheduling● Worked for different projects for different companies operated in UK, Germany, Sweden, and Australia related to Logistics, Energy Supply, Beverage & Beer industry (Kegstar)

● Developing the contents of content writers and quality assurance● Client Communication and maintaining a close relation which the print media

● Generating ideas and creating new contents● Incharge of creating contents of Kabab Factory, New Cathay and Mobil Bangladesh whichresulted in 95% more customer engagement and increased the sale rate per day to 65%● Co-worker of wowbox developing team of Grameen Phone

● General banking tasks (Customer Support and maintaining the database of PB customers)● Provide back end support to the relationship managers of premium banking sector● Worked in a short term project of R&D department of BRAC Bank regarding their KPIdevelopment of customer service for both call centre and branch banking.