 Service Delivery Platform - Customer Service Excellence and Retention. Business Development - Lead Generation Technical Pre-Sales - Service and Solution Design, Presentation and Implementation Project Planning and Management Coordination between Technical, Sales, and Credit Control Teams.

 Data Centre Establishment ISP & ITES Service Monitoring Platforms  Marketing Strategies

 Planning, coordination and consultation for marketing department of ISP, NIX and DC (PaaS, IaaS, SaaS) Services Managing projects, tender preparation, associated licences, certifications and membership applications Managing Pre-sales, post-sales and QoS Upstream, vendors, content providers and customer relationship management

 Establishment and maintenance of Data Center and appliances Technical lead of Data Centre, Nationwide ISP, NIX network and services Direction, leadership and supervision of operations and maintenance team

 IIG & ISP Core, IP, Transmission, large project (Defense) planning, implementation and maintenance. Tender documentation, UAT, QoS and Reporting of Telco such as GP, Robi and Banglalink. Operation & Maintenance of Monitoring server & systems (MRTG, CACTI, PRTG, OpManager, Libre). Intelligent systems, IPv4 & IPv6 address planning, allocation, deployment and maintenance. High priority technical issue handling, regular system up-gradation and new key Installations. UNOC operation monitoring and supervision, co-ordination with upstream, clients and vendors. Multiple ITC and ISP projects (IPLC, IP Transit & Managed Services) handling and co-ordination. Mentoring to subordinate engineers and conducting regular development trainings. Configuring, maintenance and up gradation of Cisco devices (NEXUS, XR and XE IOS) Configuring and maintenance of Mikrotik Routers

 On Premise IT and Network Support, Basic Troubleshooting Team Management and Supervision (Team Size 30) Sales, Customer Service & Inventory Management

 LAN, WAN Network and Technical Team Management (Team Size 20) E-paper Publication and Management of www.eprothomalo.com Marketing of e-Paper advertisement for www.eprothomalo.com