Brian Reece

Brian Reece Email and Phone Number

Principal at Service Physics | Head of Products & Services | Envisioning better service experiences and leading teams to bring them to life. @ Service Physics
Brian Reece's Location
New York, New York, United States, United States
Brian Reece's Contact Details

Brian Reece personal email

n/a

Brian Reece phone numbers

About Brian Reece

When it comes to retail, restaurant, and hospitality, there is a better way. I embed in growth-oriented organizations to design and implement solutions that are better for people— owners, operators, and guests. If you've ever ordered a Starbucks coffee from your phone then you are already familiar with my work. Throughout my career in the hospitality industry, I've used a data-driven and people-centric approach to build systems that deliver world-class customer experiences at scale. At Starbucks, I led the Mobile Order & Pay in-store experience from concept to full scale across an 8500-store portfolio. At AB InBev, I led teams at ZX Ventures to launch new digital businesses, innovate digital experiences, and grow data-driven business capabilities for their 500+ owned retail locations across the globe. As a co-founder of Service Physics, I'm building and leading a team to share that skill and approach with growth-oriented organizations that share our values. Learning from others is one of the best parts of the job. I'm always improving but here are a few words that describe me today:• Team builder and leader: Engaging and empowering teams to deliver exceptional results• Cross-functional influencer: Rallying organizations to achieve a common goal• Product manager: Driving user research, testing and iteration to achieve business objectives• Systems thinker: Delivering holistic solutions with exceptional attention to detail• Problem solver: Identifying organizational and process gaps and moving quickly to close themWhen I'm not busy figuring out how to get products and experiences to people in new ways, I can be found traveling the world, playing bass, or enjoying a beer. If you're interested in connecting, let me know—I'll pour one for you too!

Brian Reece's Current Company Details
Service Physics

Service Physics

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Principal at Service Physics | Head of Products & Services | Envisioning better service experiences and leading teams to bring them to life.
Brian Reece Work Experience Details
  • Service Physics
    Principal
    Service Physics Jun 2019 - Present
    New York, Ny, Us
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  • Zx Ventures
    Global Director Retail Digital
    Zx Ventures Jun 2017 - Dec 2019
    New York, Ny, Us
    Concepted and launched digitally-engaging consumer experiences and built products to support data-driven retail operations. • Created and delivered five-year retail digital strategy for 500+ global locations and 23+ brands and managed $1M+ annual retail digital innovation portfolio• Launched “Castable,” staff engagement app. Developed product and business model from scratch during a 10-week incubator. Top-rated venture by ABI CEO and Board• Launched innovative paid digital brand loyalty "membership" program as an alternative to the typical discount-driven model• Concepted and tested digital “Bar of the Future” formats• Built digital/IT foundation for global retail business—digital marketing, consumer engagement, POS, ERP, Business Intelligence• Negotiated global vendor contracts and managed day-to-day execution for multiple products• Led digital capability-building globally through a business maturity framework, gaining buy-in from decentralized teams by focusing on consumer and business value
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  • Zx Ventures
    Global Director Data Strategy & Mobile
    Zx Ventures Aug 2016 - Jun 2017
    New York, Ny, Us
    Creating value from data• Built consumer-centric global data strategy to guide execution of corporate venture activities• Built team and launched digital analytics and business intelligence programs• Authored and launched eCommerce Data Excellence Program to foster a culture of experimentation • Closed RateBeer.com strategic investment transaction • Board member for corporate venture company “Preo” consumer loyalty app (https://getpreo.com)
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  • Starbucks
    Digital Product Manager
    Starbucks Oct 2012 - Jul 2016
    Seattle, Wa, Us
    Led cross-functional teams to develop and implement innovative products and in-store experiences, including Starbucks Mobile Order & Pay. Emphasized human-centered design, lean product development, and design thinking principles.• Led Mobile Order in-store experience development from concept to full scale-up in U.S, Canada, and the UK - now making up over 30% of US transactions• Product manager for retail technology Front of House systems (POS & service delivery)• Established strategic product roadmap for technology enabling the retail experience• Established, monitored and improved metrics for >50k devices• Established a 10% efficiency gain through design, testing, and iteration for a new Drive-Thru engine• Service design, testing, and analysis for new retail programs
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  • Puget Sound Naval Shipyard
    Program Manager And Nuclear Engineer
    Puget Sound Naval Shipyard Mar 2009 - Aug 2012
    Bremerton, Wa, Us
    Leader, mentor, and coach within a technical environment supporting process implementation and change management to enable business unit compliance with regulatory requirements. Emphasized lean process development to design safe and effective work systems that empowered frontline workers. Engineering lead for international, multi-month maintenance projects on US Navy nuclear systems.
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  • Ibm Corporation
    Supply Chain Engineering Co-Op
    Ibm Corporation Jun 2003 - Aug 2003
    Armonk, New York, Ny, Us
    • Managed process and quality of suppliers through prototyping into production• Developed organizational processes, including capital procurement and supplier cost recovery
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  • Chromalloy
    Process Engineer Intern
    Chromalloy Jun 2002 - Aug 2002
    Palm Beach Gardens, Fl, Us
    • Completed operations process analysis and suggested improvements to maximize efficiency• Implemented MAXIMO asset management software and training
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Brian Reece Education Details

  • Rensselaer Polytechnic Institute
    Rensselaer Polytechnic Institute
    Industrial And Systems Engineering

Frequently Asked Questions about Brian Reece

What company does Brian Reece work for?

Brian Reece works for Service Physics

What is Brian Reece's role at the current company?

Brian Reece's current role is Principal at Service Physics | Head of Products & Services | Envisioning better service experiences and leading teams to bring them to life..

What is Brian Reece's email address?

Brian Reece's email address is re****@****rpi.edu

What is Brian Reece's direct phone number?

Brian Reece's direct phone number is +121577*****

What schools did Brian Reece attend?

Brian Reece attended Rensselaer Polytechnic Institute.

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