- Project management: Managed the operations across an expanding multi-site coffee business; helped establish a new coffee roasting operation within the business; implemented new employee scheduling processes- Time management and organisation: Adapted working schedules to balance roles and prioritise responsibilities; created efficient workflows and adjusted them to the limited resources at my disposal- Sales and client management: Created and managed accounts with corporate clients, and delivered tailored barista training on-site; maintained and calibrated grinders and espresso machines, assisting in-person and over the phone- Rapport-building: Established relationships with producers, importers and other roasters to achieve cost-effectiveness and improve approaches to coffee profiling - Technical knowledge of specialty coffee: Hosted cuppings for both green coffee purchasing and roasting QC processes; developed coffee roast profiles and blends specific to our customers’ tastes- Financial analysis: Produced sales analysis reports, determining the profitability of each site within the operation; identifying where improvements could be made- Leadership and team management: Recruited, trained, scheduled and performance-managed team members to ensure consistently high standards across the business

- Research: Open-source and archival research on the 20th Century pacifist movement - Communication: Prepared and conducted interviews with key actors- Collaboration: Worked with colleagues to produce digital and physical exhibits - Writing: Produced an article on the project for a national newspaper

- Sales: Prepared and sold various dishes and produce at several markets across London, including Borough Market - Logistics: Delivered stock and equipment to the markets

- Rapport-building: Cold-called graduates and business banking customers to carry out surveys on behalf of banking institutions and education providers, quickly building rapport with respondents

- Customer service: Waited tables and tended to the bar at a busy gastropub- Sales: Consistently achieved KPIs through upselling

Carried out surveys with business banking customers; required handling gatekeepers, earning the trust of the customer and adhering to proper guidelines and procedures; hit completion targets and won an Employee Award in August 2017

- Leadership: Assisted in the management of a school leisure centre - Self-driven: Created spreadsheets to identify returning customers and social media performance to provide management with new insights- Sales: Working on warm leads to generate new business for the centre- Administrative: handling office inbox and social media duties

Unlock/Lock up facility; Manage bookings; Office admin; Set up equipment; Maintain customer relations; Advertising; Social media marketing.

Brand advertising, Organising events, Ensuring events run smoothly, customer service, money handling, Cash up.