• Lead on the design, implementation and management of a full suite of interactive dashboards (Power BI)• Developing complex SQL queries using stored procedures, CTEs, temporary tables etc.• Working closely with the Financial Crime department to develop tools to assist with the identification of fraudulent activity• Presenting to both internal and external stakeholders• Optimising data collection procedures and generating reports on a daily, weekly, and monthly basis• Evaluating complex data sets to identify, analyse and interpret trends and patterns• Crafting outputs for both technical and non-technical audiences• Working closely with departments to improve their processes and systems

- Implementation and management of MI for the organisation- Measurement and reporting of agreed corporate targets, SLA’s and KPI’s - Performing ad-hoc analysis and presenting results using SQL, Power BI and Excel - Increasing departmental efficiency and automating repeatable tasks- Providing root cause analysis- Creation of predictive analysis for both financials and staff workloads- Chairing of weekly performance meetings- Creation and presentation of quarterly reports for the Board- Presenting recommendations to directors and executive staff

- Fast paced proactive and reactive compliance work- Building strong relationships with security suppliers, customers and partners.- Ensuring full compliance with the Private Security Industry Act (PSIA) 2001- Managing projects to improve the compliance of the industry- Handling sensitive data in line with the Data Protection Act- Issuing guidance to industry professionals over the phone and in person- Creation of reports to monitor performance and highlight compliance concerns

• Managing a large fast moving caseload• Liaising with solicitors, insurers and police• Collection of evidence including witness statements• Agreeing liability stances and issuing of cases• Strict adherence to the Data Protection Act

• Preparing daily work sheets for staff• Managing and updating the systems database• Improving relationships with suppliers• Working closely with housing associations to improve the flow of work• Reviewing and expanding the range of services available