Reece Baker Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

London

●Having full responsibility to manage and run the London office desktop issues, infrastructure and IT budgets.●I support virtualized desktops with thin client technologies such as VMWare (vSphere & Horizon).●My daily support tasks included using Veeam backup solutions, traditional servers, laptops, desktops, tablets, and mobile devices.●Attended VMware Certified Professional 7 – Desktop and Mobility (VCP7-DTM) course for a week.I was the only IT Support engineer at the London office, which has challenged me with every aspect of supporting a professional IT infrastructure. I am an Exchange 2013 and Office 365 administrator. I also support VOIP products using the Cisco CUCM telephone administration tool. I support and administrate all versions of Windows desktop including all editions of Windows 7, Windows 8, and more recently Windows 10. I am also a competent Windows Server engineer with solid hands on experience with Windows Server 2008, and Windows Server 2012 administration. This includes Active Directory with group policy management, WSUS, and basic networking (DHCP, DNS, etc.). I am proficient with Symantec Endpoint administrator, Exclaimer custom signature software (Exchange edition and Office 365 Edition), and Websense support.

London, United Kingdom

London, United Kingdom

• Supporting over 6000 users across 3 different interconnected buildings in our London offices.• Being the point of escalation as a 2nd tier contact, if the 1st line team fail to resolve any issue the users may have.• Providing immediate physical IT Support in live business environments including on trade floors, ensuring business continuity at all times. • Effectively communicating and providing user training to different levels of personnel within the company including MD’s and senior members of staff, to a high expected level.• Having consistently one of the highest number of resolved/closed tickets amongst the team.• Provisioning, supporting and troubleshooting Blackberry devices and dealing with lost/broken or new request for users.• Supporting hardware related issues including PC’s, thin client PC’s, multi-monitors (up to 8), peripherals etc.• Supporting Windows machines, Linux machines and specifically built Bloomberg terminals used by traders giving me exposure to Bloomberg and Financial Market Data.• Supporting cisco/desktop IP telephony hardware including Cisco phones, Wireless headsets and switches.• Supporting Video Conference Calls for different level of personnel including Vice Presidents ad Managing Directors.• Assigning video and audio conference calls to the team at the beginning of the working day.• Maintaining/updating support logs though the ticketing system to receive, update and close out tickets when resolved and escalating issues to relevant teams when necessary.• Working within a Citrix environment.• Being involved in weekend moves to make sure no key departments are affected between working hours.• Voice recording checkouts for compliance.

London, United Kingdom

My role at Alpari includes:• Operating Systems: Windows 7, Windows 8.1, Microsoft Server 2008 and 2012• Applications: Microsoft Office 2007, 2010, 2013, Exchange Server 2010 and Active Directory• Encryption: Truecrypt and BitLockerAnti Virus: Kaspersky• Lead desk move which involved moving over 250 people • Providing 1st and 2nd line Support to users including server and network support• Imaging / Building desktops and Upgrading OS for Dell and Lenovo systems using WDS , Clonezilla and Symantec Ghost • Active Directory and Exchange server 2010 Administration skills• Setting hub transport settings on Exchange server 2010 • Setting permissions for users on the file server• Having full responsibility for new starters and Leavers processes including mailbox and DFS Path creation• 1st line phone troubleshooting• Telephone support for Avaya and Cisco phones• Printer Troubleshooting, maintaining and firmware upgrades• Zabbix Monitoring PC’s, printers and Servers• On call after hours using Bomgar and Remote desktop connection • Creating certificates for Mobile devices, eTokens and RSA Keys• Configuring emails on Apple and Android devices• Monitored backups every morning• Purchased hardware and software and made sure I got the best price from suppliers.• Sun Systems setup, installation and troubleshooting • Closed the most IT Support tickets in my department each year (over 1000)• Cleaned up exchange server exporting and closing obsolete mailboxes• Supporting users in other countries when they have issues by remoting in using Remote desktop connection and Bomgar• Setting up email accounts from the BES Server• Maintained Elastix web interface creating extensions, groups and inbound routes• MT4 and 5 platform troubleshooting• TV Relocation (Mounting TV’s)• Built the image for Disaster Recovery• Created Live Chat account for the Chinese side of the Business• Hardware inventory• Active Directory auditing