Comprehensive understanding of ITAD toolsSafe and secure data removalImplementation of IT enterprise equipmentInfrastructure management Routing and Switching - Use of OpenVPNPicking and packingServing customers and achieving their expectationsFixing issues ranging from hardware to security software.Achieving ISO 27001 Certification and meeting QMS requirementsComplying with SLAs Provide problem diagnosis, using appropriate support tools and resolution for problems. Planning, Testing, and Building gaming Personal ComputersInventory management - Odoo

Worked part-time at SX Heating for three years (whilst I was in College) as an IT Assistant ensuring that everything within the facility's maintained correctly. These tasks are the following: - Answer telephone and provide callers with information, take messages or transfer calls to the appropriate department. - Design, build or maintain websites using authoring or scripting languages, content-creation tools, management tools and digital media. - Create designs, concepts and sample layouts based on knowledge of layout principles and aesthetic design concepts for advertisements. - Assist staff and users with solving computer-related problems, such as malfunctions and programming errors. - Add/modify/remove products from the stock system's database.

I worked at XOMCLOUD, a hosting company based in London two years as a Junior Systems Administrator. I worked on both Windows and Linux systems supporting the infrastructure and clients. Here are the following tasks listed: - Daily tasks involved responding to clients' support queries - Proactively monitoring and fixing issues with backend server infrastructure, these include web servers, hypervisors and game server systems.