Reece Gabriel Rito Email & Phone Number

-Overseeing the support team, including hiring, training, and performance evaluations.-Managing and prioritizing incidents, ensuring timely resolution, and coordinating with other teams as needed.-Analyzing support processes to identify areas for improvement and implementing best practices.-Acting as a liaison between the support team and stakeholders, ensuring clear communication regarding issues and resolutions.-Creating and presenting reports on support metrics, incident trends, and team performance to upper management.-Collaborating with different internal teams to create technical documentations to enhance and improve system features and processes.

Philippines

-Serves as subject matter expert of BIPO HRMS and responsible of technical project delivery and implementation.-Manages the execution of the project plan and deliverables for the project-Leads project design sessions and relevant technical activities including but not limited to systems-Accountable for the completion of the Business Requirements Documentation (BRD)-Works with client to convert legacy data into BIPO HRMS (data migration)-Configures and set up BIPO HRMS solutions based on gathered requirements from the customer and provide insights on best practices-Accountable for the completion/documentation of the User Acceptance Testing (UAT) test scenarios and test scripts-Conducts trainings to clients to ensure client's proficiency with BIPO platform-Partners with R&D team internally and with customer externally to design, test, and maintain any necessary integrations, as well as ensure existing interfaces continue to run smoothly and provide accurate results-Executes the system development lifecycle and adhere to provisioned man days for the project-Prepares daily and weekly status reports for client projects-Provides support as needed to sales team during the pre-sales phase through system demonstrations-Attends to post implementation support activities as needed and provide expert resolution to issues or concern raised by the customer/s.-Prepares enhancement documentation for system improvements and labor law compliance

Philippines

Philippines

-RAMCO HCM and SUMTOTAL Enablement on basic functionalities and updates.-Preparation of implementation documentation requirements.-Facilitates all project implementation phases: Solution & Designing, Configuration, Training and UAT.-Conducts business process review of Client's business processes against system standard processes.

Legazpi City

I was an OD Specialist for the LCC Group of Companies. Part of my role includes facilitating interventions aimed at helping the organization build the capacity to change and achieve greater effectiveness. Furthermore, I assist and contribute by developing new and creative organizational solutions to enhance congruence among organizational structure, process, strategy, people, and culture.-Developed organizational-wide policies.-Conducted 360 HR Competency and Leadership Assessments.-Rolled out a Performance Management Program to the organization.-Worked with external consultant to implement HRIS in the organization.

Ncr - National Capital Region, Philippines

TalentView is the first employer branding company in the Philippines. We are passionate about getting employers noticed and loved. Our mission is to develop research-based frameworks and integrate them into your people strategies to attract, retain and engage talent. Our team deals mostly with research and audit that is concentrated on employer branding and talent assessments. My role includes advising prospective and existing clients on appropriate solutions that would give them a strategic approach in terms of HR Management.

Minor, Information Technology Management

Bachelor'S Degree, Business Administration And Management, General