- Managed a team within Completeness, Integrity & Static function of Global Reconciliation Services- Led Glasgow’s CIS initiative to strengthen management of Rejects data via Delphi workflow tool- Collaborated cross-functionally with teams to streamline Reconciliation procedures, resulting in increased efficiency and timely resolution of discrepancies

- Helped design and implement complex process improvements - RPA solutions which provided efficiency savings and eradication of risk event possibilities linked to erroneous manual payments- Led Intellimatch enhancement project which reduced manual matching volumes by >95%, resulting in time savings and reduced risk- Calculation and processing of high volume and high value FX settlements- Liaising with senior stakeholders in front & middle office teams to resolve booking errors and address systemic problems, to increase overall efficacy

- Responsible for the management of a portfolio of Premier customers as part of a virtual team. - Conduct a variety of different tasks, from the arrangement of financial reviews to the completion of financial solutions; lending, savings and mortgage AIPs. - Delivered new Salesforce CRM system to Glasgow site

• Help facilitate the entire customer journey in a sales-driven yet highly customer-orientated role• Ensure the optimal solution is found for every client• Selling of complex optical products and the subsequent aftercare appointments• Provide on-the-job training to new recruitsThroughout my time in this role I have developed and enhanced many interpersonal skills. Most notably, my ability to pitch products successfully and capacity to find solutions/resolve conflicts.

• Led teams of vendors in a fast-paced, high intensity sales environment at gigs and festivals across the UK• Involves precise counting and consolidation of large amounts of cash and inventory