Reece Hankins Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

Streamlined the billing process in Coupa by implementing corrective measures for vendor payments, enhancing profit and loss tracking for IT contracts.Developed and executed IT scripts to provide customer service and resolve issues during the CrowdStrike security incident.Supported IT procurement operations by building a quoting process and evaluating new.

Franklin, Tennessee, United States

• Assisted with identifying and designing procedures pertaining to Quality Assurance
• Assisted with process design, implementation, documentation, and improvement projects
• Created, maintain, and publish documentation: Training Documents, Guides, Checklists, Software Development Testing, Runbooks, Playbook
• Applied Quality Assurance testing methods as industry standard for Agile Sprint DevOps projects: Creating Testing Suites, Test Cases, Bug Reporting, UI Testing, Backend Verification (SQL), Automation, and API Testing /.

Franklin, Tennessee, United States

• Served as the first point of contact for customers seeking technical assistance over the phone or email
• Performed remote troubleshooting through diagnostic techniques and pertinent questions
• Complied with organizational policies, procedures, performance improvement initiatives and maintained organizational and industry policies regarding confidentiality
• Assisted in recording events, problems and their resolution in logs
• Identified and suggested possible improvements on procedures

Franklin, Tennessee, United States

• Helped customers find products to achieve their health goals
• Collaborated with coworkers and customer relations on a register every day
• Learned various housekeeping skills, including counting cash drawers, cleaning, etc
• Aided in opening and closing store and register frequently

Franklin, Tennessee, United States