Previously employed as a member of student staff, a decision was made to create a new job role for me within the union core staff. The role of EPOS systems administrator was deemed as necessary, due to the impact of my work during my time as a student supervisor in Essentials. My new role within the union involves administration of the EPOS hardware & software devices, across all commercial services departments. This includes a retail outlet, union bar and catering outlets. Duties and Responsibilities:- Administrate the maintenance and development of the EPOS system, to ensure that it is optimised to its full potential. Completing small projects where necessary to implement additional functionality.- To provide first line assistance to users when problems with EPOS and associated systems or hardware occur. - Providing initial troubleshooting for both hardware and software issues and acting as a conduit for two way communication between the users and the service desk. - Provide training and support to till users on departmental systems operation, policy and procedure.- To ensure accuracy within the central cost / price database for all outlets.- To co-ordinate the termly stock take at all outlets. Analyse the results, investigate any discrepancies and provide a report on your findings.- To carry out random stock takes on specific items, investigate discrepancies and report on your findings.- To provide management reports to the relevant trading managers as and when requested.- To ensure housekeeping of the systems is routinely carried out.- Data input onto the system- To work out retail prices from the cost price, ensuring that the correct profit margin is attained. - Implement additional functionality, within the fidelity EPOS system used across union commercial services.

Supervisor Role Entails;Extra Duties Regularly Undertaken;

Whilst my main job at the Students Union is based within the retail outlet as a retail Supervisor, my role at Essentials has nearly always utilised my technical know how.When i joined Essentials, this technical involvement was only minimal involving duties such as;- Minor system breakdowns and fault resolution- Technical Advice to staff within my Department- Sourcing replacement equipment when required- EPOS system support, often much quicker than the paid for service- Creation of a order tracking system within Microsoft Access- Creation of a business document template pack, utilising Microsoft Mail Merge- Upgrade / Creation of Microsoft Excel Documents utilising complex FormulasAs I moved into more of senior position within Essentials my technical knowhow was utilised even more. Some of my more notable technical tasks within essentials are outlined below.1 - Entire rebuild of shop computer networkDue to an unrecoverable breakdown, the shops computer network needed to be redeployed. The network provided services for Office PC's, EPOS System, CCTV other networked devices. This provided me with the opportunity to redeploy the redundant server and offer a much more secure Domain controlled network with Windows Server 2012 2 - Big Data Manipulation3 - Utilising considerably more of the EPOS system in order to improve retail operations4 - Improving deployment of the CMS to offer additional functionality

This was my starting role within the Students Union and it involved all the typical duties of a Retail Sales Assistant. Whilst working within a retail environment was not an entirely new field to me, the substantial increase in work-pace and customer demand proved itself to be an enjoyable challenge. My roles as a Retail Sales Assistant are summarised below;- Processing customer transactions- Shelf Replenishment - Visual Display Merchandising (with provided Planograms and without)- CCTV OperationMy roles initially within Essentials were quite typical of a retail worker, however it was quickly identified that i was able to help in a number of other jobs within the shop due to my Technical knowledge and Retail background.Additionally to my regular duties before i was promoted to Retail Supervisor my job also involved;- Computer systems Technical Advice, Diagnostics & Repair- Creating Microsoft Office templates for business (utilising numerous technologies such as Excel Formulas and Mail Merge)- EPOS System Manipulation- Dealing with Company Representatives- Assisting management with tasks including processing orders and deliveries

Whilst attending college, I also worked full time in this fast paced busy megastore, offering high level customer service whilst also regularly exceeding targets for critical key performance indicators. This role entailed: - Maximising store revenue by suggesting upgrades, insurance and other add-on purchases to customers depending on their personal needs - Professional demonstration of products both during sale and for after sale services - Giving an individual customer experiences depending on the customer and their needs - Occasional section management with responsibility for colleagues and the KPI results - Assisting management with tasks including ordering stock from the warehouse, training new colleagues, merchandising to maintain high quality store image and theft prevention - Giving customers technical advice with occasional repair work on computers - Component upgrades, virus removal, system setup and configuration etc.

Responsibilities as part of the Costcutter team in this local retail outlet include: - Query resolution across all customer demographics - Customer interactions and transaction processing - Inventory management and stock control - EPOS system manipulation - Store refurbishment and maintenance - Back office and front of store IT system maintenance