Reed Freestone Email & Phone Number

Roosevelt, Utah

• Determine if oil that has been offered up for sale meets required standards. This includes obtaining samples to verify BS&W, determining oil gravity and temperature, gauge final oil level in tank and verify that all tank access is closed and properly sealed.• Fill out required sales tickets and Bill of Lading for transporting oil.

Roosevelt, Utah

• Provided operational daily support for oil wells tracking production, pressures and equipment functionality to maximize oil and gas productivity.• Performed general well inspections, maintenance, equipment repair and part replacement as needed.• Maintain a clean safe work environment at each well site.• Documented all required well information into log book and computer tracking system.

Office Located In Draper Utah. Corporate Office In Freemont Ca.

• Performed as the Manager and Level 3 Product Expert for all escalated technical support issues. Was the main touch point to relay and help resolve field product issues to QA and engineering.• Created and developed all internal training and documentation for technical support agents who supported Logitech’s Digital Video Security cameras. Trained all product trainers for call centers worldwide.• Developed and managed all customer facing Self Help FAQs for customers on the internet. • Tested and Troubleshot with QA and Engineering during development thru release of all product areas including software, firmware and hardware. • Was the liaison between all departments including Global Marketing, Sales, QA, Engineering, Public Relations and World Wide Customer Care ensuring information was distributed accordingly?

Draper, Utah. (Company Purchased By Logitech.)

• Participate in product design and reviews to provide input on functional requirements, product design change and deployment schedules based on customer support issues.• Conducted extensive software compatibility testing with programs, hardware, firmware, operating systems, in network environments.• Documented and reported all software defects using a bug tracking system.• Developed standards, methods and procedures to determine product quality for release readiness.• Planned test schedules and developed strategies in accordance with project scope to meet delivery dates.• Created and documented all test procedures to ensure replication ability and compliance with standards.• Investigated and worked to duplicate customer problems escalated by technical support.