Reed Freestone Email & Phone Number

Roosevelt, Utah

• Determine if oil that has been offered up for sale meets required standards. This includes obtaining samples to verify BS&W, determining oil gravity and temperature, gauge final oil level in tank and verify that all.
• Fill out required sales tickets and Bill of Lading for transporting oil.

Roosevelt, Utah

• Provided operational daily support for oil wells tracking production, pressures and equipment functionality to maximize oil and gas productivity.
• Performed general well inspections, maintenance, equipment repair and part replacement as needed.
• Maintain a clean safe work environment at each well site.
• Documented all required well information into log book and computer tracking system.

Office Located In Draper Utah. Corporate Office In Freemont CA.

• Performed as the Manager and Level 3 Product Expert for all escalated technical support issues. Was the main touch point to relay and help resolve field product issues to QA and engineering.
• Created and developed all internal training and documentation for technical support agents who supported Logitech’s Digital Video Security cameras. Trained all product trainers for call centers worldwide.
• Developed and managed all customer facing Self Help FAQs for customers on the internet.
• Tested and Troubleshot with QA and Engineering during development thru release of all product areas including software, firmware and hardware.
• Was the liaison between all departments including Global Marketing, Sales, QA, Engineering, Public Relations and World Wide Customer Care ensuring information was distributed accordingly?

Draper, Utah. (Company Purchased By Logitech.)

• Participate in product design and reviews to provide input on functional requirements, product design change and deployment schedules based on customer support issues.
• Conducted extensive software compatibility testing with programs, hardware, firmware, operating systems, in network environments.
• Documented and reported all software defects using a bug tracking system.
• Developed standards, methods and procedures to determine product quality for release readiness.
• Planned test schedules and developed strategies in accordance with project scope to meet delivery dates.
• Created and documented all test procedures to ensure replication ability and compliance with standards.