Client Relationship Manager
Current- Manage numerous clients from coast to coast, working directly with HR Executives and Brokers
- Serve as the day-to-day liaison between my clients and our production teams, making sure all goals, objectives and time constraints are understood
- Manage and facilitate client calls and new client administrator training
- Maintain all client documentation such as Standard Operating Procedures and process related documentation
- Engage in ongoing educational opportunities on product releases, updates and system functionality
- Provide concise communication regarding new system functionality, industry news, open items, project initiatives and resolution activity