• Computer Service Tech and System Builder• Troubleshooting computer software, hardware, and peripherals via phone, email, and chat.• Installation, configuration of MS Office Suite, web browsers, email clients, and other software across multiple Microsoft and Mac operating systems.• Building computer systems, installing OS, hardware, and peripherals.• Removal of malware and viruses.• Implementing data backup, system disk imaging, and hard drive… Show more • Computer Service Tech and System Builder• Troubleshooting computer software, hardware, and peripherals via phone, email, and chat.• Installation, configuration of MS Office Suite, web browsers, email clients, and other software across multiple Microsoft and Mac operating systems.• Building computer systems, installing OS, hardware, and peripherals.• Removal of malware and viruses.• Implementing data backup, system disk imaging, and hard drive recovery.• Configuration, diagnoses, and maintenance of office equipment.• Programming in VB-Script, HTML, and FileMaker Show less

• Provide Helpdesk technical assistance to users remotely for Point of Sale transactions, desktop issues, printer and PC peripheral issues.• Complete remote data testing and configuration for each assigned store for Point of Sale System Upgrade Project. • Troubleshoot computer and basic networking issues • Diagnose and resolve technical hardware and software issues including servers, thin client, signature capture devices, printers.• Create new users and assign permissions in… Show more • Provide Helpdesk technical assistance to users remotely for Point of Sale transactions, desktop issues, printer and PC peripheral issues.• Complete remote data testing and configuration for each assigned store for Point of Sale System Upgrade Project. • Troubleshoot computer and basic networking issues • Diagnose and resolve technical hardware and software issues including servers, thin client, signature capture devices, printers.• Create new users and assign permissions in Active Directory.• Research billing system questions using available information resources.• AS400 remote user support, troubleshooting iSeries.• Active Directory changes, which includes permission, adding users, and deleting users. • Citrix Remote Desktop/remote controlling into computer and providing printer support, troubleshooting.• Troubleshooting PC peripherals (keyboards, printers, mouse, etc.)• Password administration utilizing Novell iManager.• Lotus Notes support. Show less

• Hardware and software support of cable TV, internet/network, and VoIP via phone, email, and chat. • Research billing questions using available information resources.• Responsible for the documentation of issues that the call center was experiencing with company’s software applications and then working directly with Information Services and the manufacture to achieve a resolution.• Worked directly with the Marketing and Information Services departments, writing self-help articles… Show more • Hardware and software support of cable TV, internet/network, and VoIP via phone, email, and chat. • Research billing questions using available information resources.• Responsible for the documentation of issues that the call center was experiencing with company’s software applications and then working directly with Information Services and the manufacture to achieve a resolution.• Worked directly with the Marketing and Information Services departments, writing self-help articles for BendBroadband Welcome magazine, web pages, and technical documentation of company processes and procedures.• Responsible for the development and implementation of numerous process improvements.• Focused on selling additional services, which resulted in me winning all sales incentive challenges presented to tech-support.• In-depth knowledge of the installation and configuration of MS Office Suite, Microsoft OS, web browsers, email clients and many other Mac and PC software packagesRecognitions:• Recognized for my phenomenal customer support and for receiving over 100-customer kudos.• Certificate of completion for “High Impact Inbound Sales” and recognized as having the highest amount of sales for my department.• Awarded “The Extra Mile” award in recognition of my dedication and for never having an escalated customer because I continually went above and beyond to ensure that every single customer was satisfied.• Awarded perks for never missing a day of work. Show less

• Direct marketing of industrial cleaning agents to current and new cliental. Over the course of my employment, I was able to take my Central Oregon sales territory from a few hundred dollars of sales to thousands of dollars per month.• Worked with DuPont, Borden and other chemical manufactures in the development and formulation of a glue release used by such companies as Jeld-Wen and Brightwood. • The above responsibilities required that I be skilled at research, problem solving, and… Show more • Direct marketing of industrial cleaning agents to current and new cliental. Over the course of my employment, I was able to take my Central Oregon sales territory from a few hundred dollars of sales to thousands of dollars per month.• Worked with DuPont, Borden and other chemical manufactures in the development and formulation of a glue release used by such companies as Jeld-Wen and Brightwood. • The above responsibilities required that I be skilled at research, problem solving, and understanding new concepts• Programmed utilizing FileMaker contact management software.• Created new marketing material e.g. brochures and pamphlets. Show less