J. Reed Oxley Email & Phone Number

Provide comprehensive support to client companies utilizing PEO services, ensuring timely resolution of inquiries related to payroll, benefits administration, HR policies, and compliance.Serve as the primary point of contact for client representatives, addressing concerns and coordinating with internal teams to deliver effective solutions.Facilitate new client onboarding processes, including system setup, training, and integration of PEO services to meet client-specific needs.Conduct regular audits and reviews of client accounts to ensure accuracy and compliance with regulatory requirements.Participate in team meetings and training sessions to stay updated on industry trends, PEO regulations, and system enhancements.

Collaborated cross-functionally with the technical team to troubleshoot and resolve platform-related issues, ensuring seamless learning experiences for educators and students.Managed a high-volume caseload of diverse education partners, utilizing Salesforce CRM to track interactions, monitor progress, and maintain up-to-date records.Collaborated closely with school administrators, teachers, and staff to ensure accurate and timely state reporting compliance in alignment with education regulations and guidelines.Assisted in the training of school staff on data entry protocols, data security, and best practices for maintaining accurate student records.

Kansas City, Kansas, United States

Provided technical support for CPR+, CareTend, and both associated BI applications.Utilized Salesforce CRM to manage patient records, appointments, and billing information, resulting in; improved data accuracy and streamlined administrative tasks.Collaborated with multidisciplinary teams to provide exceptional healthcare support services, ensuring smooth patient care processes.Actively participated in team meetings, sharing insights and suggestions to improve workflows, enhance patient experiences, and boost overall team productivity.Utilized SQL queries to extract and analyze patient data, contributing to data-driven decision-making for process optimization.

Lenexa, Kansas, United States

Prospected and developed new leads through a combination of cold-calling, networking, and referrals, resulting in a consistent expansion of the client base.Conducted thorough assessments of clients' roofing needs, including on-site inspections and evaluations, to provide accurate and customized roofing solutions.Utilized CRM software, including Salesforce, to track leads, manage customer interactions, and maintain a comprehensive record of sales activities and outcomes.