Reed Dufour, Mha Email & Phone Number

Omaha, Nebraska, United States

Slidell, Louisiana

• Analyze various data sources, including EPIC, Paragon, MEDHOST, EPSi, and Press Ganey, and produce diverse reports to support and collaborate with management team on performance monitoring and initiatives• Forecasted operating room level charges based on initial post-EPIC charge amounts and adjusted charges to align with charge revision projections and maintain department revenue neutrality through EPIC conversion• Created consolidated daily financial indicators tracker, including charges, case volume breakdown, ADTs, and ED encounters, to integrate with Accounting’s daily statistics for organizational view and transparency• Generated value-based purchasing financial model to calculate the estimated fiscal impact and correspond performance measures with payment adjustments to emphasize improvements on related quality metrics• Direct and consult administrators on departmental cost-saving and revenue-generating opportunities to facilitate positive budgetary outlooks and promote additional financially viable services and supplies• Compile, monitor, and report patient throughput, hospital quality, and patient satisfaction statistics on weekly, monthly, or quarterly basis to produce decision support analytics for senior leadership and directors• Lead emergency department throughput committee with nursing directors to deliver statistical analyses and recommendations for process improvements involving observations, workflow times, and discharge order planning

Charleston, South Carolina

o Conducted financial and capacity management analyses on converting readmissions into newly admitted patients and identified potential $237,000 in opportunity cost per readmissions reduction percentage point, which initiated care effectiveness project within enterprise PMOo Collaborated with co-fellows to complete 2019 Baldrige Application and specifically composed Operations section and compiled data with benchmarks for Health Care and Process results and Financial resultso Managed wayfinding initiative to institute indoor and outdoor blue-dot navigation for MUSC Enterprise to promote and support patient experience and employee satisfactiono Developed finance curriculum for business leaders, physicians, and other interested parties to utilize as knowledge and coaching tool for improving organizational financial acumeno Led finance integration team during acquisition of four community hospitals by facilitating weekly integration call, reporting status updates for executive steering committee review, and maintaining and monitoring integration status trackero Supported MUSC Health’s Budget Oversight Committee via organized revenue and expense meetings for service lines and numerous functional areas to set FY2020 budgets; drafting budget communications, budget presentation templates, and follow-up memos; and calculating and preparing budgets for specific cost centers to be presented at budget meetingso Headed process improvement project to refine method for capturing and tracking interdepartmental survey results to increase data accuracy and reduce report generation timeo Managed project to centralize print management as part of cost savings initiative to reduce print and equipment spending

Hammond, Louisiana

➢ Engaged with executives, senior leadership, board members, providers, and other administrative personnel in meetings that involve operations, business development, finance, revenue cycle, quality, and strategic planning➢ Initiated North Oaks’ telehealth program to generate a new service line through coordinating telehealth market research and developing a service delivery model and operational implementation plans➢ Optimized outpatient rehabilitation scheduling and phone management to increase the calls handled ratio by 29% via identifying points of failure in patient scheduling workflow and more accurately representing key performance indicators in phone performance management➢ Developed business plans, executed competitor analysis, and directed search for practice management software to transition occupational health program into industrial medicine program to capture more businesses and improve North Oaks’ overall payer mix➢ Produced a business plan proposal for executive team consideration to partner with Southeastern Louisiana University Student Health Center to generate additional revenue and new referral network➢ Conducted a market analysis to identify areas of opportunity for future expansion of primary care clinics to grow North Oaks’ market share in Livingston Parish

United States

Greater New Orleans Area

Master Of Health Administration

Activities and Societies: Student Government Association Admissions Chair, Healthcare Management Student Leadership Association Member

Bachelor Of Science (B.S.), Kinesiology

Activities and Societies: Physician's Assistant Club, Kinesiology Club, National Society of Collegiate Scholars