Trooper Training Unit

- Assisting escalated customers from all channels in the company.- Responsible for customer service scores based on customer feedback.- Ensure all excellence standards upheld on every interaction.

• Conducted both individual and group trainings on new- hire and ongoing trainings and product launches• Oversaw many cross-departmental projects, ranging from implementation of new processes to being instrumental in the opening of new store openings and renovation of existing locations.• Ensured the store as well as individual contributors within store obtained sales targets monthly, based on quota system.• Responsible for operational compliance at a high-volume sales and repair location (sales, employee, inventory, and service & repair transactions).• Developed specialized media and focused meetings with large corporate companies and Universities.• Developed employee performance enhancement programs to improve individual and group performance and behavior.