Ernest Reed Email & Phone Number

Stamford, Connecticut, Us

Lead: Capacity Management; Enterprise Logging, IT Notification, Workload Automation, Unauthorized Change, Document Signing Management, Product Optimization: • Manage the tools engineering and support teams (~20 resources, including contractors)• Collaborate with the ITSM Process team on industry trends in support of long term system strategies and roadmaps• Provide subject matter expertise on our tools and services as it applies across the broader IT architecture• Maximize use of our tools functions and features across IT teams to attain maximum value from our investments• Drive tool simplification initiatives to eliminate redundancies while increasing efficiencies• Provide alternatives and recommendations on innovative technology solutions to meet the requirements of the business• Participate in and lead agile development teams to develop and drive integrations with new frameworks and platforms• Provide a strong governance framework to ensure tools and processes are aligned to infrastructure risk managementstandards• Drive continuous operations excellence within the tools support team• Develop and drive productivity goals, increasing automation while reducing cost• Accelerate IT transformation by managing the technical implementation tools aligned to our cloud strategy• Lead the tools team as an internal service provider and customer advocate aligning services to the needs of IT teams• Participate in the development and implementation of infrastructure operations automation strategies• Perform other duties and/or special projects as assigned

London, England, Gb

Implement ServiceNow for Clients

Implementation of ServiceNow across State of Ohio agencies

Columbus, Oh, Us

• Identify and establish the vision and strategy for IT initiatives• Collaboration on complex global IT solutions across Vertiv• Created formal assessment of IT Process, Policies and governance• Defined, created, and documented IT best practices• Technology Architecture & Integration• Vendor Selection/Contract Compliance• Major System Migrations/Enhancements/Upgrades• Business Process Mapping & Improvements• Staff Hiring/Training/Mentoring/Management• Procurement, Contract and Vendor Management• IT Governance implementation and Management• Internal and External Audit Management• Operational Risk Management• Accountable for Project Management planning and execution tasks, including, but not limited to, scope, scheduling, budgeting, costing, resource, risk and issue management• Collects and analyzes data required to create effective written status reports. Creates and delivers effective written and verbal project status reports• Proactively engages stakeholders, providing timely, relevant, and transparent project status.• Provide executive-level program status updates• Develop reporting and tracking programs to assure the project is on target for scope, schedule, and cost.• Directs activities of project team members and balances workload of the team, ensuring that both individual and group objectives are met• Prepares and performs stage gate reviews and ensure compliance with the ITPLC standards and processes.• Step in and facilitate Program level duties and the ITPLC governance process• Drive contract process with the vendors, management and the legal team• Cost Optimization, Cost Avoidance, and Risk Mitigation

Raymond, Ohio, Us

• Identify and established the vision and strategy for IT initiatives• Collaboration on complex global solutions across all Honda R&D• Created formal assessment of IT Process, Policies and governance• Defined, created, and documented IT best practices• Technology Architecture & Integration• Program & Project Management• System Enterprise Planning• System & Business Analysis/Sophisticated Solutions • Vendor Selection/Contract Compliance• Major System Migrations/Enhancements/Upgrades• Business Process Mapping & Improvements• Procurement, Contract and Vendor Management• IT Governance implementation and Management• Internal and External Audit Management• Operational Risk Management• Cost Optimization, Cost Avoidance & Risk Mitigation

Heerlen, Limburg, Nl

Responsible for the availability, performance, integrity and security of the APG US and HK Infrastructure and business applications environmentAccountable for the day-to-day management of the Service Management & IT Operations & Delivery (SMO) team in daily activities, projects and annual goals in accordance to the stakeholders’ expectations while ensuring compliance with operational policies and procedures; Directs and manages the IT service desk staff that provides support to APG AM clientsResponsible for ensuring Service Desk Engineers are meeting and/or exceeding expectations in regards to performance, defined metrics, and quality of service as aligned with the business expectations and agreed upon OLA’s and SLAs;Manages timely delivery of quality technical support service to internal customersDirects and manages IT Infrastructure staff, responsible for the availability, performance, integrity, security and overall architecture of the APG US network, storage, server and security infrastructureProvide day-to-day leadership through communication, coaching and mentoring, and project managementResponsible for the management of existing and initiation/implementation of new IT services and processes in the environmentEnsuring services adhere to defined company policies and procedures and are meeting or exceeding all regulatory requirements inclusive of ISAE3402, ISO27002, BS25999, COBIT and ITILV3Responsible for IT performance management, plan monitoring and evolution, metrics, KPI and Operational Dashboard development, and management - in close collaboration with IT Quality Assurance; provides data and reporting of KPI’sEnsures appropriate (IT) disaster recovery plans are in place and executedManages IT infrastructure assets as well as procurement of all IT-related purchases and leases in close collaboration with Vendor Management, Finance & Control; Focuses on continuous improvement of the infrastructure architecture, associated process and controls

New York, New York, Us

• ACP’s Mentoring Program connects veteran Protégés with corporate Mentors • Paired based on their career objectives and professional experience• Mentors and Protégés define the goals of their mentorship together• ACP is not a formal hiring program• ACP is focused on preparing veterans for a fulfilling new career in the private sector• Mentorship topics range from résumé review, interview techniques to career exploration and business development

Zurich, Ch

• Collaboration and implementation of complex global solutions across all UBS LOB’s: IB, WM, AM, CS, and IT• Implementation of SAM as Software as a Service; in the cloud• Production Service Delivery• Global IT Operations / Organization / Maturity Management• Product Development – Life cycle management• Product Management – Life cycle management• Technology Architecture & Integration• Program & Project Management• System Consolidation & Enterprise Planning• System & Business Analysis/Sophisticated Solutions • Outsource/Offshore Team Management• Multi-million Dollar Budget Planning/Cost Controls• Vendor Selection/Contract Compliance• Major System Migrations/Enhancements/Upgrades• Business Process Mapping & Improvements• Staff Hiring/Training/Mentoring/Management• Procurement, Contract and Vendor Management• IT Governance implementation and Management• Internal and External Audit Management• Operational Risk Management$500+m Cost Optimization, Cost Avoidance & Risk Mitigation

New York, Ny, Us

Managed teams responsible for the implementation of complex IT solutions, inclusive of policy, procedures, governance, strategic vision, measurable performance and metrics. Moved the JPMC LOBs from a decentralized model into a centralized IT Model, working in conjunction and collaboration with 7 Lines of businesses. Management experience below represents 14 years within JPMC across multiple teams.Team Size: 40 -1,800Management responsibility and growth (Technical lead V.P.):• Software Compliance & Asset Management • Contractual Management• Vendor Management• Contract & Procurement Management• System design and integration• Product / Catalog Management• Audit, Risk, & Controls Management• External Audit Management• Hardware Break/ Fix Management (1800 employees)• SLA & Performance Management• ITSM Management• Service Desk Management• Disaster Recovery and Business Continuity Management• Business Analyst Lead, HW & SW Asset Management• PC\LAN Consultant II• Eastern Region Technical Site Support Lead

Canton, Ohio, Us

*Define and provide input into the training curriculum offered by IAITAM for professional certifications*Define, implement, advise best practices associated with IT Asset Management, information is used globally in educational courses held by IAITAM*Presenter at annual IAITAM conference –topic, IT Asset Management Life-cycle*Provide tactical and strategic information to assist in direction setting for which IAITAM progresses towards*Provide guidance and leadership for an in-depth look at how asset management is implemented in a large corporate environment

Economics, Mis, Economics, Management Information Systems

Bachelor'S Degree, Business/Managerial Economics / Mis