Reed Hatfield Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Sales role supporting Verizon Enterprise Solutions as a channel partner of Juniper Networks. Support partner events, training events, and executive briefings. Coordinate with Juniper Enterprise Sales Teams and Verizon Sales teams on end customer deals/opportunities. Build programs and campaigns to assist in the sales of Juniper solutions through Verizon as a channel. Defined and managed channel business reporting and forecast for assigned verticals. Lead partner engagement events that deliver solution updates, knowledge transfers, and training. Assist Solution Architects with Bill of Material requests and pricing. Support Verizon Client Partners and Client Executives engaged with End Customers on Juniper solutions and options.

Raleigh-Durham, North Carolina Area

Identify, develop and close new business opportunities with major wireless carrier based in U.S. Major emphasis on positioning Juniper’s Vision, Strategy and Architecture and maintaining the highest levels of customer satisfaction. Meet and/or exceed predetermined sales and services quotas and key objectives while operating within Juniper’s guidelines

Raleigh-Durham, North Carolina Area

Acts as Strategic CS lead interface into Customer Executive & Director level. Engages Executive & Management resources internally and externally including the Business Units (BUs) to drive strategic actions as necessary. Drives CS service focus to meet customer business goals and balance that need with Juniper business goals. Drove Contract Negotiations, Executive Briefings, Quarterly Business Reviews. Lead in defining and driving a support strategy that addresses entire Customer/Juniper capabilities and limitations. Address service gaps and drive closure w/delivery manager for endemic problems on behalf of customer. Initiates Juniper and customer process improvements with suggestions for enhancing service & support offerings

Raleigh-Durham, North Carolina Area

Ensured advanced service program requirements were incorporated into $100M ERP/CRM replacement project. Matrix managed and collaborated across functional teams, facilitated groups, and work with outside consultants to reach optimal solutions and document design details.

Sunnyvale, Ca

Leader of a team of customer managers, dedicated to global strategic customers, with a charter be the “voice of the customer” to increase customer loyalty in order to drive higher revenue. Led continuous improvements on business process and products to improve customer satisfaction and reduce cost. TL9000 Auditor, Business Process Mapping, Business Intelligence KPI/Metric developer. Six Sigma Green Belt. Managed daily customer management operations, executive communications, support of internal six sigma community, and provided advanced quality training

Sunnyvale, Ca

Recruited to create and develop a new team and improve the NPI processes within Juniper. Defined roles and responsibilities, resource plans, budget and all related processes for customer service elements as well as interdependent teams across Juniper. Collaborated with product marketing, operations, finance, and engineering managers to ensure alignment.

Led team of Tier-4 Technical product support engineers. Service team dedicated to improving product design, development, test, and deployment. Provided field training on all new products as they were released. Drove continuous improvements activities in product development using field data, escalations and technical expertise