Reed Kaiser Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

As the Senior Global Director of Lifecycle and IT Asset Disposition (ITAD), I am the driving force behind the strategic vision and operational success of our departments. With a focus on excellence, I oversee the entire lifecycle management of IT assets for our customers, ensuring optimal performance and compliance from acquisition to disposal.Key Responsibilities:* Spearheading global initiatives to enhance IT asset lifecycle management, driving efficiency, and maximizing ROI for iT1s customers.* Leading a dynamic team, fostering a culture of innovation, collaboration, and continuous improvement.* Developing and implementing transparent ITAD strategies to ensure secure, compliant, and environmentally responsible disposition of assets.* Leveraging data-driven insights to optimize asset utilization, reduce costs, and minimize risks for iT1 customers. * Building and maintaining strong relationships with key stakeholders, vendors, and partners to drive successful outcomes.* Overseeing the most data driven lifecycle/ITAD offerings in the industry.I am passionate about driving organizational success through effective IT asset management and am committed to achieving excellence in every aspect of our operations to bring savings and transparency to all of iT1s customers.

Chandler, Arizona

Spearheading Global Growth & InnovationI lead the implementation of global lifecycle management/depot services as a new line of business. We grew from two customers to fifteen during my tenure. Driving Revenue & Profitability Responsible for over $20M annualized revenue and $4M gross profit. I achieved over 30% year-over-year revenue growth, positioning us as industry leaders.Global Field ServicesManaged a team delivering global field services to our large customers. Using both internal and external resources I grew the revenue from 1.5m to 5m year over year.ITADWorked with our customer ensure highest environmental standards were met when recycling of their assets, their data security was 100% secure and we delivered the highest recovery values in the market to offset their recycling fees. Navigating Complex Engagements Overseeing fifteen lifecycle engagements across six US and global sites has enriched our understanding of diverse markets and customer needs.Innovating Customer Experience The integration of Ingram proprietary systems with ServiceNow Asset Management empowered us to deliver the first ever ITAD automated solutionOptimizing Costs & Resources Collaborating with our Operations and Engineering teams, we right-sized direct labor resources and reduced costs for our valued customers.#GlobalLifecycleManagement #DepotServices #BusinessGrowth #RevenueGrowth #CustomerExperience #Innovation #CostReduction #Collaboration #CareerImpact

Greater Seattle Area

Advised on all affairs of the e-Stewards non-profit organization.

Phoenix, Az

Driving Excellence & Cost Optimization @ University of PhoenixAs Sr Director at University of Phoenix, I've led impactful initiatives that have not only optimized operations but also achieved significant cost savings. We saved over 20m in spend during my timeCost Take-Out & EfficiencyManaged Field Services and Corporate Helpdesk Teams (Outsourced), achieving a cost take-out of 1.6 million dollars year over year, while maintaining top-tier support and CSAT scoresStreamlined Asset ManagementSuccessfully managed 120,000 hardware and software assets, ensuring efficient resource allocation and maximizing our yearly IT spend.Centralized Asset Lifecycle ManagementOversaw all centralized services, from ordering and inventory to warehousing, delivery, refurbishment, and disposition, enhancing asset lifecycle management.Mobility & TEM Cost OptimizationOversaw all mobility lines and the TEM provider, reducing costs from 2 million to 700,000 dollars in just two years.Strategic Procurement & Cost Reduction Through a successful RFP, reduced costs by 20% year over year while changing desktop hardware suppliers. Saving the organization ~5m capex spend. Sustainable ITAD & Software IntegrationEfficiently managed our ITAD vendor and ongoing software integration between two companies, driving sustainable practicesWorld-Class Asset ReconciliationAchieved a world-class metric with an annual asset reconciliation of 120,000 assets and a remarkable annual write-off of ~10,000 dollars.Expert Budget ManagementMeticulously managing budgets totaling ~8 million dollars per year, prioritizing strategic resource allocation.#OperationalExcellence #CostOptimization #AssetManagement #FinancialEfficiency #ITAD #BudgetManagement #Procurement #HigherEducation

Ran two call centers, inbound and outbound. The outbound call center resulted in 15 enrollments per month for the Phoenix Campus.

A lead within a group that supported all of Apollo Group's employees.