C. Reed Purcell Email & Phone Number

Seattle

Bothell, Wa

TAC Support Engineer providing tier 2 & tier 3 technical support for a broad range of networking products, including firewalls, switches, & WiFi solutions for customers in North and South America. Conducted product presentations & training, product demo's, proof of concept trials, and professional configuration and design services for several high-profile accounts.

Bothell, Wa

Managed the daily operational administration of a Cisco carrier IP network and data center operations. Brought leadership & organization to network configurations, customer deployments, and processes. Resolved complex transport and hardware limitations/impairments with vendor partners. Lead role facilitating positive group dynamics and team building.

Bellevue, Wa

Daily administration of multiple enterprise Cisco networks delivering cloud-based VoIP call center services; configured and installed data center deployments around the U.S. using AcmePacket SBC’s, Cisco 6500 and 3750 switches, and ASA firewalls. Managed corporate network access via IPSEC VPN's and RSA SecureID appliances. Spearheaded improvements in SOP's, and brought the network into PCI compliance.

Seattle, Wa

Lead Engineer for a regional telco IP/VoIP network. Lead role migrating hundreds of business clients from legacy data/PRI services into an integrated VoIP platform. Improved, standardized, and streamlined client network deployments. Trained and mentored junior-level staff. Maintained a core network of Cisco 6500's, 7600's, & 7200's, Adtran multiplexers, and Acme Packet SBC's.

Wore many technical hats, and promoted into several different positions. Final years spent as a Tier III Network Engineer for a national IP/VoIP CLEC in 24 major markets. SME in resolving VoIP issues. Significantly reduced trouble ticket MTTR by developing training and documentation for NOC engineers. Recruited by the corporate office to conduct extensive training at corporate headquarters for NOC engineers and Helpdesk personnel.