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Jacksonville, Florida Area

Licensed Health insurance Agent Florida Insurance representing Florida Blue (Blue Cross/Blue Shield) during Affordable Care Act open and special enrollment period.

Jacksonville, Florida Area

This was an 8 month contract with the nation’s leading provider of specialized cost containment services to the Workers’ Compensation industry. My role was to implement a cost containment strategy resulting in huge saving for my employer. I effectively renegotiated over 1000 contracts with our language services providers nationwide without any interruption in delivering integrated best-in-class care throughout the life cycle of the Workers Compensation claim.

Jacksonville

Job duties include reviewing patient records using medical coding procedures. Examine the claims and verify insurance eligibility, as well as record any medical charges and other payments or adjustments. As a Health insurance specialists, I was responsible for detecting any coding errors or performing any modifications needed.Other responsibilities include assisting patients in obtaining and understanding medical benefits. In the office, communication with other medical staff members and health insurance providers often occur. I was also responsible for updating any internal databases, which electronically store and organize patients' records, billing details, and registration forms

Jacksonville, Florida Area

As a benefit provider and licensed Florida Insurance Agent my role was to service the over 1 million Jacksonville client base. A variety of task included but was not limited to providing a needs analysis to customers, adding additional coverage where applicable, claims assistance and HR recruiting within the workplace and individual markets.

Wellington & Wairarapa, New Zealand

Responsible for delivering accurate support and advice about Land to the private and public sector. Key accountabilities included making decisions based on accurate and complete analysis to deliver consistent advice in alignment with Government Land policies and practices. Being the face of New Zealand Government, the exposure to the wide variety of interactions between myself and all its customers has given the relevant experience to further my customer service career.

Wellington & Wairarapa, New Zealand

CSO, TOWER INSURANCE October 2006-April 2009, Wellington, New Zealand * My role was to facilitate superior business outcomes that drive the growth and profitability of TOWER Insurance’s general insurance business by providing superior insurance advise to over a million customer base. My experience with TOWER has given me proficient organizational skills, excellent oral communication skills and ability to develop my professional inter-personal communication skills.

Auckland, New Zealand

Employed by New Zealand’s Largest Dairy exporter, I was part of the Fonterra Latin-American winning team delivering front-line service to valued customers in the Latin-American Global region, which counts for a formidable percentage of Fonterra’s revenue and New Zealand’s Gross Domestic Product. My many responsibilities included uncompromised professionalism of a high standard, delivered in both English and Spanish in a complex global export environment. I gained valuable knowledge and skills through using tools such as CRM, Excel, Outlook, Microsoft Word, SAP and many other state of the art advanced Oracle Software. I gained exceptional skills in fostering and maintaining robust professional relationships with both external/internal customers and key global export players. I have gained experience and knowledge delivering uncompromised professionalism of a high standard both with in team and in autonomous roles. As a result, I have gained valuable team playing skills as well as skills in working autonomously to deliver perfect results whilst remaining consistently accurate under pressure in a multinational corporate export environment.

Bachelor Of Arts (B.A.), Major In Political Science

Activities and Societies: University 2001 - 2004 The University of Waikato (Hamilton) Bachelor of Arts * Major in Political Science.

Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: University 2001 - 2004 The University of Waikato (Hamilton) Bachelor of Arts * Major in Political Science.

Bachelor Of Arts (Ba), Major In Political Science

Activities and Societies: University 2001 - 2004 The University of Waikato (Hamilton) Bachelor of Arts * Major in Political Science.