• Conducted market research and detailed analytics of product usage to identify the most valuable features.• Worked closely with the UX designer to create an innovative next generation platform, greatly reducing engineering costs while increasing customer value.• Developed a requirements management process using Confluence and JIRA, linking business plans, product roadmap, and engineering tasks• Reduced customer support issues by 66%.

Providing consulting services for a diverse set of clients ranging from software products to web sites, specializing in product vision, design, user interface, requirements, technical specifications, marketing collateral, competitive analysis, positioning, and branding.• Drivewyze (B2B/B2C transportation services) – created product strategy, vision, and UI design for their smart phone application, authored business case and MRD, analytics of user activity, built their product management process• GenArts (B2B video production software) - on-site needs analysis at TV/movie production facilities, market research evaluating new product opportunity for the consumer market• Cisco (B2B/B2C networking equipment) – trained over 400 product managers and executives, defined the product management process for their technical services• Toshiba (B2C computer, storage, and communications equipment) – trained 100 product managers and executives• GuardianEdge (B2B/B2C computer security) – led product management to create new product line, company was then acquired by Symantec for this new product• SAP (B2B business management software) – authored a business case and MRD• MicroMentor (non-profit) – authored a technical PRD for their web site• ExtendHealth (B2B/B2C health benefits) – authored PRD and managed the development of a sophisticated web site application, project led to the company being acquired for $435M

Responsible for all product decisions and establishing project priorities. Positioned the company for entering new markets. This startup grew to be a profitable company.• Improved usability, increasing customer satisfaction while reducing costs.• Expanded product line, increasing revenues from $6 to over $10 million.• Marketed vision and roadmap to press, analysts, and customers. Created 300 new accounts in first year, producing three-fold revenue increase.• Pitched strategy to board of directors and investors, yielding additional funding.• Created plans for Outlook-Exchange integration. Produced new product in just a few months, doubling sales pipeline within a year from $2.5 to $5 million.• Led Web Services project producing product line integration and partnership opportunities.• Designed their showcase “killer-app” smart phone application for the CIO at Qualcomm.• Defined strategic acquisitions to increase company’s value leading to four mergers.

Designed the architecture and user interface of the world’s first Internet appliance, the Kerbango Internet Radio. Looking and behaving like a conventional radio, its debut at the Consumer Electronics Show was awarded with “Best of Show.” Startup company was acquired for $80 million.• Developed the radio’s client-server tuning Web Service, later adopted by Apple’s iTunes.• Designed a jog wheel and hierarchical menu interface predating the popular iPod UI.• Led the initiative to be an early adopter of Linux for an embedded platform.• Responsible for porting the Real Networks RealPlayer to an Internet appliance.• Managed technical partnerships and outsourced projects.

Managed the design, implementation, and maintenance of a patented cross-platform audio architecture.• Original and longtime member of the elite QuickTime team.• Responsible for numerous releases of the Mac OS and hardware products.• Instrumental in the promotion of audio as a key technology for personal computing, including the creation of the famous trademarked Macintosh startup sound and the Sosumi beep.• Supported the development of multimedia products such as Mercer Mayer’s Just Grandma & Me, Myst, Macromedia’s SoundEdit, Bias Peak, Intelligent Music M, Great Wave ConcertWare, Articulate Systems Voice Navigator, Adobe Premiere, Opcode Vision, QuickTime Movie Player, HyperCard, Final Cut, and the enhanced Audio CD.