Rico R

Rico R Email and Phone Number

Driven IT Student | Proficient in Troubleshooting & Typing | Seeking Opportunities in the IT Field @ Nelnet
Rico R's Location
Davey, Nebraska, United States, United States
About Rico R

Results-driven Information Technology Professional with a solid foundation in customer service and technical support, recently graduated with an Associate’s degree in Information Technology. I am currently enrolled in a hands-on cybersecurity boot camp from DigitalCrafts and actively studying for the Security+ certification. Pursuing a Bachelor’s in Cybersecurity, I’m passionate about leveraging both technical and problem-solving skills to make an impact in the cybersecurity field.

Rico R's Current Company Details
Nelnet

Nelnet

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Driven IT Student | Proficient in Troubleshooting & Typing | Seeking Opportunities in the IT Field
Rico R Work Experience Details
  • Nelnet
    Operational Accounting Ii
    Nelnet Sep 2023 - Present
    Lincoln, Nebraska, Us
    ● Conduct detailed research to trace missing accounts and resolve discrepancies using internal databases and proprietary systems, ensuring high data accuracy and integrity.● Collaborate with IT and finance departments to identify and resolve system errors, improving operational workflows and enhancing data management.● Research processes and resolve operational challenges, contributing to overall process efficiency.
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  • Conduent
    Technical Support Specialist
    Conduent Jun 2022 - Sep 2023
    Florham Park, New Jersey, Us
    ● Utilize troubleshooting techniques to resolve technical issues and ensure smooth customer transactions.● Provide frontline support via calls and emails, addressing customer inquiries and facilitating transactions with precisionand professionalism.● Demonstrate proficiency in account management tasks and maintained quality control standards.
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  • Nelnet
    Information Technology Help Desk Support
    Nelnet Oct 2021 - Jun 2022
    Lincoln, Nebraska, Us
    ● Provide help desk support, assisting customers with IT-related issues and troubleshooting software systems.● Collaborate with team members to enhance IT processes and improve overall efficiency.● Stay updated on IT developments and company policies to deliver accurate information and quality service.
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  • Spectrum
    Technical Support Representative
    Spectrum Sep 2016 - Sep 2021
    Stamford , Ct, Us
    ● Stayed updated on the latest software developments to provide informed support to customers.● Coordinated onsite service visits with vendors to resolve issues beyond the scope of telephone troubleshooting.● Offered comprehensive assistance with online billing, access, and account-related inquiries, enhancing customerexperience and satisfaction.● Enhanced technical knowledge through continuous learning and self-improvement initiatives.
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Rico R Education Details

  • Full Sail University
    Full Sail University
    Cybersecurity
  • Digitalcrafts
    Digitalcrafts
    Cybersecurity Bootcamp
  • Full Sail University
    Full Sail University
    Information Technology

Frequently Asked Questions about Rico R

What company does Rico R work for?

Rico R works for Nelnet

What is Rico R's role at the current company?

Rico R's current role is Driven IT Student | Proficient in Troubleshooting & Typing | Seeking Opportunities in the IT Field.

What schools did Rico R attend?

Rico R attended Full Sail University, Digitalcrafts, Full Sail University.

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