Reem Edres Email & Phone Number

Toronto, On, Ca

Dubai, United Arab Emirates

1. Client Experience Management• Provide personalized, luxury service tailored to each VIP client’s needs.2. Relationship Building• Develop and nurture long-term relationships with high-net-worth clients.3. Problem-Solving & Resolution• Proactively address issues and resolve any client concerns.4. Market Expertise• Offer expert knowledge of the real estate market and property investment opportunities.5. Collaboration & Coordination • Work closely with internal teams to prioritize VIP clients’ requests.6. Confidentiality & Discretion• Ensure strict confidentiality in all client dealings and transactions.7. Feedback & Service Improvement• Collect and implement feedback to enhance service quality and anticipate future needs.

Dubai, United Arab Emirates

Generate new customer leads through various channels.Handling priority, business, and personal banking customers.Follow the various internal guidelines and procedures of the bank along with validating service requests and assign them to internal departments.Support the compliance team, and preforming KYC checks.Resolve customer’s escalations by making an outbound calls and making sure to follow bank policy.Maintain periodic status reports, including daily activity report and calls/follow-ups

Dubai, United Arab Emirates

Proactively checking customer’s information, profile, preferences and onward details.Ensuring the highest standard of customer service is provided to all customers by assisting with all relevant information required.Managed difficult conversations, resolve conflict, maintain self-control and show patience at all times during customer interactions.Ability to effectively listen to the customer requests to determine requirements and offer the most appropriate solutions.handling all airport operations services in economy, business, and first class.handling boarding at the gates and performing security clearance for passengers and taking care of people with special needs.

Dubai, United Arab Emirates

Helping with the recruiting process by interviewing applicants and comparing qualifications to job requirements.Handle all customers' interactions on the company's social media channels (Facebook, Twitter, Instagram and YouTube)Translate all Arabic interactions on Social Media channels to English.Became well-versed in Facebook Insights, Twitter Analytics, and social marketing systems, like Falcon, Sparkcentral and Zendesk to analyze and present the company’s social communication, as well as build engagement with fans and followers.Managing social media platforms for new projects (now now application, noon daily) Cooperating with marketing team and implementing new ideas for increasing the followers and attract the audience.Supporting Jordan team remotely and working on all queues including our site in Egypt. Training new hires, preparing training materials, providing feedback and conducting coaching sessions, and following up with each team member.

Bachelor'S Degree, Business Administration, Faculty Of Commerce.

Education record