 I've succeeded in collaborating with more than 7 mega brands as (Mars, Unilever, Nestle, Hero group and Bel Group), using professional presentations and persuading them with our strength points and our services compared to other competitors. Acting as a business partner by providing ideas, recommendations & consultancy to add value to the client. Reaching out and dealing with companies overseas not only in my country. Develop and manage projects including implementation plans, evaluation mechanism, staffing plans, budgets and timelines. Conducting meetings with the clients to discuss our business opportunities. Taking the extra mile and studying beyond the product knowledge to reply to any inquiry from the clients and give them as much benefit as I could. Meeting and liaising with clients to discuss and identify their advertising/marketing requirements. Measure and monitor progress and results against key targets. Provide the internal team with a defined brief and work on developing creative campaigns

- Deliver high-quality service across multiplesupport platforms (email, chat, phone).- Handling the safety-related incidents andaccidents.- Showing empathy to frustrated riders and driverswhile solving problems and addressingunsatisfactory experiences.- Build loyalty among new users and get our earlyadopters to fall in love with Uber all over again.- Triage issues and escalate them when necessary.- Advising the customers with all the neededlife/medical insurance details in case of any injuryor damage in the vehicles.- Operating knowledge huddles to the team todeliver the best customer experience.- Deep diving in the process and modifying it whenneeded or creating new ones.- Handling special customer reports uponmanagement requests.

- Coaching the performance of the newcomersagents to enhance their communication,teamwork and sales skills.- Quality monitoring to ensure a delivery of highquality leads to the clients.- Creating a healthy competitive environmentwithin the team to achieve the targets easily.

-Offering the customers in the UK different servicesand products.- Actively listening to customers' needs and try tomake the offered services fit it perfectly.- Engaging with customers through the call tomake a good experience and make them totallyconvinced with what they agreed on.- Achieving the monthly target while keeping ahigh quality conversion of leads to the clients.