▪ Develop and review corporate policies based on business needs, international standards, and best practices. ▪ Review Org Chart Change Requests, providing recommendations based on international standards and best practices. ▪ Collaborate with HR teams to address organizational development needs aligned with company strategies. ▪ Participate in the design, development, and implementation of strategies and initiatives that align with the company's overall objectives. ▪ Work with HR and leadership teams to identify high-potential employees and create succession plans to ensure a pipeline of talent for key positions. ▪ Collaborate with the Training department to design and implement training programs that address skill gaps and support career growth. ▪ Recommend training programs for leadership development, employee engagement, performance management, and relevant areas. ▪ Create, review, and align job descriptions with directorates needs, ensuring no redundancy with other positions. ▪ Verify job specifications to ensure they meet minimum requirements for task accomplishment. ▪ Conduct job evaluations and propose relevant position grades based on company standards. ▪ Define position competencies in coordination with departments, following the company's Competencies Framework. ▪ Study benefits and remuneration systems such as but not limited to; (Overtime, Reward and incentive schemes, etc.).

Partner with business leaders and department heads to understand business goals, challenges, and workforce needs. ▪ Develop and implement HR strategies aligned with the company’s objectives, ensuring that HR initiatives support the business growth and innovation. ▪ Provide HR guidance on organizational design, employee relations, change management, and performance management. ▪ Collaborate with the talent acquisition team to attract, hire, and retain top talent, particularly for technical roles. ▪ Act as the primary point of contact for employee relations issues, including conflict resolution and performance concerns. ▪ Oversee employee onboarding, offboarding, and all HR administrative processes to maintain efficiency and accuracy. ▪ Support organizational changes, restructuring, or expansions, ensuring minimal disruption to business operations

• Assist in the implementation of Human Capital Management programs and initiatives to support the achievement of organizational objectives. • Check the progress of the HCM plans, activities and processes to ensure timely, proper implementation and prepare related reports such as HCM Monthly, Actual VS plan reports. • Review or Analyze All HCM reports including all related statistics,provide needed recommendations. • Participate in the developing and revising HCM Policies and Procedures. • Continually assesses employee morale by analyzing absenteeism and turnover and resignation reports.Prepare needed HCM analysis studies and surveys.

• Review Organizational chart and provide recommendation regarding reporting line Authority and ensure that no redundancy between functions. • Prepare and review Job Descriptions and ensure that they are in line with approved Org Chart. • Prepare and review Job specification and Job Evaluation. • Set functional Competencies to the new /updated positions based on Organizational Competencies framework. • Prepare and update On Job Training plan and New Recruits Orientation Presentation based on relevant Job Description. • Develop, update and maintain HR Matrices (Career Path, Career Enrichment, IT Assets, On Call, and Position Access Rights. • Conduct Task Analysis to contribute in manpower planning supply and demand forecast.

• Update Training Matrix, develop and implement training plans to enrich Syriatel employees' knowledge, skills and abilities, filter and recommend professional training providers and follow up fulfilling training needs and completing the training cycle. • Arrange and follow up classroom training courses implementation to ensure process effectiveness, implement Job Rotation Program and maintain HCM relationship with universities through proper implementation of internship program, arranging for students’ awareness sessions and university visits.