-Checker for Onboarding new clients.-Manage customer experience cycle from applying to card issuance and delivery.-Manage the day-to-day operations resulting in a consistently high-level of performance, efficiency and quality.-Lead a process of continuously improving performance through a combination of effective processes, leadership, training and system development.-SME onboarding, Supplier onboarding, card delivery, payment & card operations, and call centre operations to ensure quality standards are met and process improvement goals are achieved.-Perform against established objectives and develop corrective actions and improvement plans.-Manage customer service-related issues and ensure customer satisfaction.-Responsible for operational compliance with relevant local and international Rules & Regulations.-Implement operational processes.

-Operations - Corporate team-Execute CIFs and accounts related operations accurately and on a timely manner.-Ensure having complete and proper CIF and KYC required documentation according to bank procedures. - Coordinate with Compliance and Legal divisions for any case that may require legal or compliance approvals.-Execute any required non-financial data cleansing tasks.-Ensure all CIFs original documents are received from concerned branches and timely delivered to archiving unit for E-archiving and filling a purpose.-Follow up with branches by E-mails and Calls.-Using Flexcube system.-Applying Intrest rates.-MT940 Setup.-ACH mandate.-E-Finance CPS.

-Operations - Corporate team-Execute CIFs and accounts related operations accurately and on a timely manner.-Ensure having complete and proper CIF and KYC required documentation according to bank procedures.-Coordinate with Compliance and Legal divisions for any case that may require legal orcompliance approvals.-Execute any required non-financial data cleansing tasks.-Ensure all CIFs original documents are received from concerned branches and timelydelivered to archiving unit for E-archiving and filling a purpose.

-Market research-Collecting data-Handling deals-Organize meetings

-Market research-Collecting data-Handling deals-Organize meetings

-Initiating sales with potential customers over the phone-Introducing the organization's services to customers in order to follow up with furthersteps of the sales process-Answering customers' questions on the services.-Meeting sales quotas.