Responsible for managing all aspects of Billtrust’s product “Credit2B” including design changes, testing,and implementations procedures. Successfully executed comprehensive software testing against specifications, guaranteeingseamless product functionality in alignment with project requirements. Skillfully pinpointed the root causes of product issues, leading to timely resolutions andenhanced overall product quality. Delivered effective customer training sessions, empowering clients to proficiently utilize theproduct's features and functionalities resulting in increased user satisfaction. Drove cross-departmental collaboration to efficiently address inquiries, streamliningcommunication and processes that improved customer experiences. Cultivated enduring customer relationships by consistently delivering exceptional service,resulting in heightened client loyalty and positive testimonials. Played a pivotal role in the team by actively participating in bug review sessions, contributinginsights that facilitated prompt bug identification and rectification. Provided prompt and amicable resolutions to client concerns, maintaining open lines ofcommunication and ensuring dependable follow-up actions.

 Proficiently delegated responsibilities by leveraging exceptional interpersonal skills, ensuringefficient communication within the team. Spearheaded teams of customer service representatives to proactively resolve issues, resultingin consistently high customer satisfaction rates. Inspired and empowered employees to consistently deliver top-notch performance, aligningtheir efforts with the company's mission statement. Successfully managed and resolved customer escalations and complex issues, bolstering positivecustomer relations. Demonstrated a knack for swiftly researching and investigating customer concerns, leading toprompt issue resolution and enhanced customer experiences. Diligently prepared comprehensive weekly reports for senior managers, facilitating data-driven,decision-making processes. Adapted tone, language, and communication style adeptly to suit diverse customer needs andvarious situational demands, ensuring effective interactions and outcomes.

 Efficiently guided customers through the store, enhancing their shopping experience andpromoting a seamless and enjoyable visit. Successfully identified high shrink items, implementing strategies to mitigate losses and improveinventory management. Played a key role in supervising and training cashiers, contributing to their professional growthand ensuring adherence to operational standards. Enhanced cashier skills and precision by leveraging a range of tools, fostering a culture ofaccuracy and continuous improvement in service delivery.

 Provided valuable assistance to customers with special orders and projects involvinginstallations, ensuring their unique needs were met with precision and care. Facilitated effective communication and coordination with vendors, installers, and shippingcompanies, ensuring the delivery of excellent customer service throughout the entire process. Proactively resolved any issues that emerged, demonstrating a commitment to swift andsatisfactory solutions that upheld customer satisfaction.

 Efficiently procured and managed the acquisition of materials and equipment for variousdepartments, ensuring seamless operations and timely fulfillment of resource requirements,while maintaining accurate vault balances with great attention to detail. Skillfully managed administrative tasks such as time sheets, phone bills, travel arrangements,and comp time, fostering organized and efficient departmental operations. Oversaw the weekly payroll process for a workforce of 150 employees, showcasing adeptmanagement skills and meticulous attention to accuracy. Conducted thorough research of account transactions, showcasing a keen ability to identify andaddress discrepancies, contributing to the integrity of financial records. Successfully executed both accounts payable and accounts receivable responsibilities, while alsofulfilling executive administrative functions, showcasing versatility and a comprehensive skill set.

 Achieved weekly quotas consistently, showcasing dedication and effectiveness in meetingperformance targets. Conducted proactive follow-up on customer orders, ensuring their utmost satisfaction andaddressing any potential concerns. Expertly qualified customers by understanding and addressing their specific needs and desires,resulting in tailored solutions that exceeded expectations.